Business Service Administrator

Posted 6 April by iRecruit Partners Ltd

iRecruit Specialist are working with a client in West Bromwich who are recruiting for an experienced administrator to support in a Business Administrator role.

You will be handling customer inquiries by telephone and/or email in a service centre, processing customer orders, applications for service initiation and maintenance, troubleshooting and resolving customer complaints and providing a high level of customer support.

Responsibilities

  • Receiving inbound customer calls
  • Act as the main conduit for inbound calls to the TONER and SANTANDER toner and Barcode phone queues or any e-ordering/e-comms ordering system(s)
  • Offering exceptionally high levels of customer care
  • Deal with 1st level escalations and complaints
  • To place all requests for service and consumables onto the database in an accurate and timely manner.
  • To ensure all install requests are processed in accordance with the appropriate channels within agreed time scales
  • To ensure that specific admin / additional duties outlined by management team are carried out.
  • To ensure that escalation issues are dealt with in a timely manner
  • Processing AP service call requests onto Service Management System and allocating said call to respective engineering team.
  • Processing installation E-SODs in a timely manner.
  • Ensuring exceptionally high levels of data entry accuracy
  • Liaising with dealers - logging fault calls and installation / training requests
  • Assisting with identifying calls escalation.
  • To deal with any enquiries / requests made through the Business service team mailboxes including any mail boxes contained within.
  • To support any areas within the Business Service Desk during periods of absence
  • Develop a very high level of understanding of the Service Management System

Person Specification

  • Positive/flexible approach
  • High level of personal resilience
  • Can demonstrate ability to manage change and ambiguity
  • Track record of innovating/problem solving within levels of responsibility
  • Evidence of building constructive and influential relationships with all contacts
  • Full and Valid Driving Licence as applicable
  • Computer literate in Word and Excel
  • Minimum of 3 years Customer Care Experience
  • Numerate
  • Be able to manage time and conflicting priorities
  • Team Player
  • Behaves in an efficient professional and business-like manner at all times

Required skills

  • Administrative Duties
  • Administrative Support
  • Customer Support
  • Customer orders
  • Taking calls

Application questions

Are you an experienced administrator?
Have you been providing a high level of customer support?

Reference: 34850100

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job