Business Onboarding SME - Hybrid - salary up to 35,000 - Cardiff

Business Onboarding SME - Hybrid - salary up to 35,000 - Cardiff 

My client is a Global Digital Bank, looking to hire a Business Onboarding SME. We are looking for a Business Onboarding SME to join our team and support our growth for a next-generation, digital bank.

We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there.

The full time shifts are 37.5-hours per week, covering 08:00 to 20:00, Monday to Sunday (Weekends on a rotational basis). This is a hybrid role, you are required to be in the office when necessary, typically 2-3 times per month. If successful the initial training of 6-8 weeks will also be office based.

The individual will be considered a subject matter expert and be expected to bring the relevant knowledge and experience in a first line risk environment.

The SME role has 3 key parts, these are intrinsic to the success of the team:-

• Taking ownership of reviewing high-risk applications to ensure we serve customers in a timely manner, whilst keeping the bank and its customers safe.

• Mentoring BCA teams and their leaders through engaging 121 and team based activity. Give clear and concise feedback to create a positive environment for our teams to grow within the department.

• Competent Problem solver who will hit the ground running from day one. Someone who is not afraid to challenge the way we do things to improve the customer journey, owning your own process improvements, guidance changes and projects.

The Business Onboarding SME’s responsibilities include:

• Acting as subject matter expert; Acting as a mentor to the onboarding teams to support and build knowledge and confidence in High-risk subject matter.
• Understanding and overseeing the identification of high-risk applications that require Enhanced Due Diligence. Liaising with customers on more complex applications via phone & email.
• Delivering engaging training sessions to large groups.
• Develop training material that is interactive and brings the subject matter to life.
• Run regular 1 on 1 coaching and feedback sessions with the Onboarding team to drive an improvement culture.
• Using trends and data to proactively seek improvements to the existing process, take ownership of these improvements from start to finish.
• Designing, simplifying, reviewing, and updating internal policies and procedures.
• Proactively build relationships with key stakeholders across the business and leverage these when working on guidance and projects.

• Professional qualification in KYC, KYB or AML, or 2+ years’ relevant experience.
• Onboarding experience within a financial institution
• Someone who is customer centric but can balance this with associated onboarding risks.
• Proven track record of delivering engaging training sessions across all levels of a business.
• Ability to create meaningful, interactive training sessions on Risk and EDD in an onboarding environment.
• Competent in coaching and feedback, with the ability to deliver structured sessions that are goals-centric.
• Comfortable working in a fast-paced environment with the ability to deliver high-quality results under time pressure whilst handling several projects at once.
• Management of key stakeholders and ability to communicate at all levels of the business.
• Knowledge of Money Laundering Regulations and JMLSG guidance
• Excellent written and verbal communication skills.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.