Business Development Manager

Business Development Executive - Destination Management Company - Fluency in Italian & English. Established, fast growing DMC that offer ground handling services for groups across the UK and Ireland are seeking a Business Development Manager who has experience in inbound tours and has fluent English and Italian, to maintain and build relationships with clients, and produce suitable and competitive quotes, whilst fulfilling your clients needs. Salary is negotiable and very much dependent on interview and experience, plus there is a comprehensive benefits package and long term career options. You may already be a Business Development Manager in a similar role, or a Business Development Executive in a similar role keen to progress into a Manger given time and experience.

JOB DESCRIPTION
Working for a UK & Ireland DMC that organize groups and tailor-make programmes for clients including special interest, cultural trips, study tours, this role in hybrid in Edinburgh

* To acknowledge and qualify all new requests (via email and phone)
* To identify the most suitable products for the client in order to create the most effective and competitive offer.
* To make sure that all offers are sent out in the company standard format and are all entered correctly into the operational system.
* To ensure that your offer reflects what the client wants without compromising on quality of services and price of the offer.
* To ensure that all offers are correctly followed up, following the instructions received during the training: first immediately and then within one week after sending the offer, and as per option expiry date given.
* To constantly update the groups in the management system from the quotation side, with all the correct information and services confirmed inserted for the operations team to process, in order to have a correct overview for yourself, operations and management.
* To maintain good relationships with all clients and ensure quotes are prepared accurately and promptly.
* To keep abreast of who our competitors are, who they work with (both clients and suppliers) and what they are offering.
* To deal with complaints and emergencies in a professional manner.
* To organize and participate in any familiarization trips organised.
* To hold periodically an emergency phone during the week, accordingly to the department rota.
* To assume all responsibility for your clients pending and confirmed groups along with the operation team.
* To create the technical itinerary based on the client program and on the offer, making sure all details are correctly inserted in the system with rates/budget required.
* To lease with the operation team giving full and clear instructions on how to book all services required, asking up-dates on placing and deadlines.
* To be ablet to book services when needed, participating to placement and itinerary adjustments based on availabilities of hotels and attractions.
* To make sure that the operation executive in charge of the booking in negotiating under budget where possible, in order to increasing the margin, without compromising on quality.
* To understand supplier Contract and being able to negotiate terms and conditions, in order to match terms and conditions offered to the client.
* To send invoices to clients on time and ensure that all payments are made within time guidelines and always prior to the group arrival, except for client that have credit.
* To liaise with accounts and make sure that term and conditions for payment are respected both by client and from our part towards suppliers, as per agreements.
* To ensure all your files are kept in a organized manner that enables others to cover for you if the need arises.

Experience Required:
Fluency in English and Italian are essential, and a third language would be advantageous. A minimum of two years of experience in a UK and Ireland inbound operator in a group role handling the Italian market visiting the UK & Ireland. Proven experience of preparing quotes and operating groups.

THE PACKAGE:
Salary is confidential at this stage, but please apply if interested and we can discuss you current salary and expectations, and our client is open to negotiation, in addition they offer 22 days, plus your birthday off (rising to 25 plus your birthday), private pension contribution, private health/medical insurance, hybrid working (3 days office, 2 days home in summer, 2 days office and 3 days home in winter). Healthy bonus scheme based on targets. Adhoc vouchers for different products and services. Potential to consider someone further afield, coming to the office 2-4 times a month if the candidate is highly experienced.

INTERESTED?
Please follow the instructions to apply attaching your CV! For any further information please call or email If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!