Business Analyst

We are working with Salford Council to find up to 4 Business Analysts on a temporary basis.

Location: Salford  
Job Type: Initial 3 months  
Hourly rate: £21.43 per hour PAYE  
Working Pattern: Twice a week in the office, dependent on service needs  
Hours: Full time Monday to Friday  

Salford City Council is embarking on a transformative journey to enhance its housing services. We are seeking Business Analysts to conduct a comprehensive review of our housing services from the perspective of both staff and residents. This role is crucial in developing a deeper understanding of the resident experience and identifying opportunities for improvement.

Day to Day of the Role:

- Conduct a deep dive into the case files of up to 50 residents to understand their journey through our frontline services.  

- Analyse the availability of signposting and information, ease of access, and application of policy and process.  

- Evaluate timescales for each part of the process to ensure they meet expectations.  

- Assess customer experience, including the voice of the resident and their expectations.  

- Examine communication with residents in housing need and identify any missed opportunities for preventing housing need.  

- Gather perspectives from staff and leaders across housing services.  

- Provide real-time reports to inform the council’s ongoing programme of work.  

- Deliver a comprehensive report at the end of the contract period, outlining findings, risks, opportunities, and recommendations.  

Required Skills & Qualifications:

- Proven experience as a Business Analyst, preferably within housing services or a related field.  

- Ability to analyse and interpret complex information and produce clear, actionable insights.  

- Strong understanding of process mapping and customer journey analysis.  

- Excellent communication skills, with the ability to engage effectively with a range of stakeholders.  

- Agile and adaptable, with a focus on creating meaningful change.  

- No DBS required, but a commitment to maintaining confidentiality and integrity is essential.

If you are interested, or have any questions, please let me know.