Branch Manager

We are seeking a highly motivated and experienced Branch Manager to lead the team at our site in Thatcham:

Mon - Fri 8am - 6pm and Saturday's 8am - 1pm.

Competitive remuneration, holidays and employee benefits.

Working closely with your team, being the central person with regards to controlling the flow of jobs through the workshop technician team. Monitoring and planning work progress, identifying upselling opportunities, monitoring quality of workmanship and helping to quality control vehicles as required. Preparing vehicles and paperwork for handover, ensuring work rate is efficient and monthly sales targets are achieved. Recording sales and performance targets and reporting those back to the Reporting Manager. Working to always improve and grow the efficiency/output of the branch.

Meetings and Status Reports

• Hold daily briefing meetings at the start of each day with the team to outlay work load for the day
• Be responsible for the reporting of the key performance metrics as required and fed back to the reporting Management
• Update all documents to enable accurate gross profit reports to be monitored for your department.

Team Organisation

• Be responsible for the day-to-day organisation of the team with regards to their workload, working performance, attendance, time keeping and motivation
• Use the company's disciplinary procedures as required for the branches technicians
• Help to create stable growth for the team and branch
• Play an active role in assessing new team members performance during their probationary period, discussing performance with the Reporting Manager as and when required
• Work as a mentor / trainer to new employees with a view to establishing robust working standards

Workshop, Workflow and Project Management

• Create invoices using information from technicians
• Up-selling where possible, but only where suitable
• Oversee technicians completion of job cards, management of job packs and ensuring parts have been recorded and charged for correctly
• Ensure cars are ready for collection when required
• Work to build and protect Station Tyres and associated brands
• Compile invoices and keep office folders updated on a daily basis
• Introduce new procedures and practices into the office and workshop for ensuring efficiency and best practices.
• Keep workshop & premises organised and tidy at all times
• Ensure the MOT area is organised and all legislation is up to date in line with DVSA requirements. work alongside the dedicated MOT Site Manager to ensure Calibrations,

Training, Cleaning is up to date and Equipment is well maintained

Customer Support

• Be available to answer any technical enquiries from Customers by phone and in person
• Deal with complaints and problems effectively and in a positive manner
• Ensure Courtesy Car process is adhered to at all times inc DVLA licence checks/codes

Parts and Consumables:

• Monitor spending on stock/consumables and control levels and costs of purchases(Deals on oils)
• Ordering of parts required for jobs - ensuring parts are correct, here in advanced and clearly labelled with the vehicle reg upon arrival
• Arrange for stock to be put away/shelved/documented correctly on system ?Check new/used parts when delivered ensuring they are the correct.
• Ensure that returns are completed in a timely manner
• Conduct Stock Checks as required to ensure levels are managed correctly and stock levels do not create an operational barrier or delay

Facilities, Security and Safety

• Assist with the opening/closing of the Branch and making sure the premises are secure at the end of day
• Be responsible for the safety of the technician team during your day
• Ensure safety equipment is supplied, in good condition and used where necessary
• Ensure required paperwork is completed
• Ensure Alarm and CCTV systems are operational and working every day
• Ensure the building is a safe, clean and a pleasant environment for both staff and customers inc the toilets, carpark areas, receptions and workshop
• Float control and cash management inline with accounts requests
• Sentinel health and safety checks inc accident reporting kept up to date
• Company vehicles kept clean and safe for customer and employee use at all times

What we are looking for:

- Strong leadership skills

- Proven experience as a Branch Manager or similar role within the motor industry

- Strong sales and customer-centric focused

- Proficient in Microsoft packages and software relevant to the industry

- Positive track record in achieving targets and growing profits

- Foster a positive work environment, promoting and supporting your team