The Society’s branch network represents the face of Newcastle Building Society on the high street in our Heartland the North East of England. The main purpose of the branches is the provision of savings and mortgage accounts underpinned by solid Financial Advice for those who live in and around our branch locations, that are spread right across the North East of England, Cumbria and the Scottish borders. We deliver these services whilst providing excellent customer service.
A priority for the branch network is maintaining great relationships with both existing and potential customers through maintaining regular customer engagement and being there to help them understand and address their ever changing financial needs.
We are looking to recruit a full-time Customer Advisor to cover maternity leave, 35 hours per week, Monday to Friday 9am - 5pm (plus Saturday as required on a rota basis).
You will consistently adopt a proactive and positive approach with our customers, in order to achieve the required business result.
You will also understand how best to help customers by applying the branch understanding needs process, suggesting options customers may consider and identifying leads for the relevant advice specialists.
You will be responsible for till operation, cash management, branch administration, servicing, balancing and cash replenishment.
You will efficiently complete all administration in relation to customer enquiries, leads and sales, utilising the Societies customer management systems.
Skills and Experience
As a Customer Advisor, you will be working as part of an already successful team that provides 1st class, market leading customer service.
You will possess great communication skills that will result in high levels of customer satisfaction and customer advocacy for use of our products and services.
A proven ability to work as part of a team and deliver the high standards we require is essential.
- Building Society
- Communication Skills
- Customer Engagement
- Customer Satisfaction
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