Bank Officer/Admin LEICESTER

Bank Officer/Admin
Leicester, United Kingdom
Offering between £24,000 - £25,000 per annum
Permanent

About The Company

This bank is a UK incorporated commercial bank offering a range of financial services to its customers. They are the wholly-owned subsidiary of their parent company based in India. They are the leading public sector bank in India having more than 180 million customers and a network of over 10,000 branches.

Responsibilities:

* To work as the primary point of contact for all account-related inquiries, both in person and over the phone.
* Conduct thorough reviews of accounts, particularly those categorized as medium or high risk.
* Provide exceptional customer service by addressing inquiries and offering counter services.
* Perform due diligence on walk-in customers seeking to open accounts or execute remittances.
* Assist customers with fund transfers using various platforms such as BACS, FASTER PAYMENT, CHAPS, SWIFT, and INR Transfers.
* Manage the scanning, stitching, and maintenance of vouchers and registers for the branch.
* Facilitate the account opening process for individuals, NRE, NRO, and FCNR accounts.
* Conduct credit checks for new account applications and ensure accurate filing of accountrelated documents.
* Process remittances, address updates, debit card requests, cheque book requests, statements, and other customer requests promptly.
* Generate reminders for fixed deposit renewals and handle fixed deposit closures.
* Handle monthly expenses payments, cash management, and posting of vouchers in financial systems.
* Manage POS receipts, reconcile them in financial systems, and maintain Excel sheets for reconciliation.
* Scan documents through DMS portal and ensure timely dispatch to the back office.
* Conduct necessary checks against caution lists on a daily basis.
* Maintain adequate inventory of account opening forms and other necessary documents.
* Follow up on pending tasks and ensure their completion on a daily basis.
* Assist in marketing deposit and loan products offered by the bank.
* Undertake any additional tasks assigned by the branch head as required.
* Will report to Branch Head Leicester.

Requirements:

* Previous experience in banking or financial services industry highly desirable.
* Strong communication skills and ability to provide excellent customer service.
* Proficiency in MS Office Suite and familiarity with banking software.
* Attention to detail and ability to handle multiple tasks efficiently.
* Knowledge of regulatory requirements and compliance standards.
* Ability to work independently and as part of a team in a fast-paced environment.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.