AWS IVR Engineer

AWS IVR ENGINEER REQUIRED IN WELWYN GARDEN CITY****

DURATION 6 MONTHS

DAY RATE -COMPETITIVE VIA UMBRELLA

LOCATION- SLOUGH (HYBRID)

Join the best of the bunch!

We're the UK's biggest 'virtual network operator' (we're powered by O2's network) and for over a decade now we've won all the top awards for customer satisfaction.

We have a track record of doing things differently and shaking up the mobile industry. And we're fiercely proud of being 'supermarket mobile', bringing the best to more than five million customers.

Working for us means being part of our small yet diverse and mighty team, where everyone is valued. Everyone gets the opportunity to get stuck in and make a difference.

We're an Agile organisation. Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters. It's more than just a 'methodology' to us - it's our way for everyone to give their best.

About the role

As an AWS IVR Engineer within the Run and Operate chapter, you will be helping the team migrate a third-party AWS Connect IVR solution to our own AWS Connect infrastructure. You will be working in a small team including a solution designer and project manager and will drive the technical implementation in AWS Connect. You will be expected to deliver this in an optimised, secure, and well-documented manner. You will work very closely with the DevSecOps team that manages the AWS environment to ensure existing standards are followed as well as cross-skilling them to integrate into the BAU support service.

You will be responsible for

The Mobile Engineering team is a truly cross functional team responsible for both the functional software development as well as the running and operation of bespoke and product / SaaS based IT solutions. You will be working within a diverse team of highly motivated and talented individuals on business-critical infrastructure. Our teams are motivated and challenged, working in sprints across a range of technologies which together provide huge benefit to the wider business.

Within the Engineering team, we are the Run and Operate Chapter which manages the platforms and infrastructure used by many of the business services needed. This role is part of the IVR implementation squad and reports to the Run and Operate Chapter Lead.

We are looking for the following skills & experience:
* Significant commercial experience using AWS Connect.
* Significant experience with AWS.
* Experience working with third-party suppliers.
* Experience producing quality technical documentation.

Nice to have:
* Experience migrating AWS Connect solutions between suppliers.
* Experience writing and maintaining deployments using code.

Key responsibilities
* Be a team player - live the values.
* Act as the technical lead within the squad to support them with the migration.
* Be critical of the current solution and suggest improvements.
* Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can be transitioned to BAU support.
* Share knowledge with other members of the chapter.

Candidates will ideally show evidence of the above in their CV to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy and operates as an equal opportunity's employer.

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