Atlassian Application Support Engineer

Atlassian Application Support Engineer

£650 - £750/Day Inside IR35

Glasgow, hybrid

6 Months

We are seeking an Atlassian Application Support Engineer for our Government client based in East Kilbride with occasional travel to London. The role will be a mix of office and remote based working. The Atlassian Application Support Engineer role will be an initial 6 month contract, paying between £650 - £750/Day Inside IR35.

This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution.

Clearance: SC

Role Profile:

• Proficiency in Atlassian tools, including plugins and their underlying technology, is essential.
• Your primary responsibility will involve maintaining and enhancing their Atlassian tools to support their digital service.
• You will manage the on-premise (Data Centre) installation of Atlassian products such as Jira Software, Jira Service Management, and Confluence.
• Your duties will include administering the back-end Atlassian infrastructure to ensure high availability, reliability, and security.
• You will lead the upgrading of Atlassian Data Centre products and plugins in collaboration with OS and DB specialists.
• Your tasks will involve replicating Production in a development environment and conducting upgrades in repeatable steps until confident to replicate them in Production.
• You will be responsible for patching, backup, and recovery of the Atlassian infrastructure.
• You will configure a Data Centre instance in a staging environment to support a resilient system with load balancing and distribution.
• Supporting the business in creating Jira projects and Confluence spaces will be part of your role.
• You will customise workflows, fields, screens, reports, and dashboards based on specific requirements.
• You are expected to propose new ideas or processes to optimise the utilisation of the Atlassian suite.
• Identifying areas for improvement in Jira process workflows and assessing the functionality's alignment with user requests will be part of your responsibilities.
• You will develop metrics dashboards and advanced filters in Jira to provide operational/performance metrics and status reports to end-users and business leadership.
• Managing all add-ons and integrations within the Atlassian suite will be under your purview.
• Providing user and JIRA Admin training is part of your responsibilities.
• You will manage and maintain documentation to support the Atlassian suite.
• You should have experience in Atlassian Data Centre administration, configuring and supporting Jira and Confluence.
• A proven track record in upgrading Data Centre configurations and resilient infrastructure is required.
• You should possess in-depth knowledge of Jira, Jira Service Management, and Confluence configuration and workflow changes.
• Deep understanding of Atlassian architecture, particularly focusing on JIRA, Jira Service Management, and Confluence, including modularized workflows, permission schemes, and notification schemes, is necessary.
• You should demonstrate the ability to quickly grasp complex technical issues and devise solutions.
• You should have the skills to develop solutions for integration with other tools, automate manual processes, and extract data for reporting and analytics purposes.
• Experience with Jira add-ons, associated plugins, extensions, reporting, and report filters is required.
• Prior experience in a technical customer support role is beneficial.

If you are interested in the above role - Click the "Apply Now" button now for immediate review

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As a member of the Disability Confident Scheme, Circle and our Client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

Our client is proud to support the Armed Forces Covenant and as such, they guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where they have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, they will interview the best candidates from within that group.

If you qualify, please notify us on igs @circlerecruitment.com. We will be in touch to discuss your suitability and arrange your guaranteed interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know.

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