Assistant RDC Manager

A position has recently become available for a Assistant RDC Manager to join our busy team At FPS.

Purpose of Job: To maximise RDC sales and profitability through creating and maintaining long-lasting B2B relationships, delivering excellent customer service and ensuring the safe and efficient running of the RDC operation

Key responsibilities and duties - daily tasks will include, but not be limited to:

• Business development
  • Analyse RDC sales and profit performance using available database information, to identify actions to address areas for improvement.
  • Take action to ensure local market knowledge and wider commercial information is kept up-to-date and communicated to relevant staff.
  • Communicate range developments and RDC performance to support sales effort.
  • Work closely with UAN GA and FPS sales team to maximise opportunities for growth.
  • Take responsibility for the profit and loss performance of the RDC, including the management of costs and business development to achieve delivery of profit.

• Customer service management
  • Build and maintain positive customer relationships by using a range of contact methods (e.g. telephone, visits, invitations to trade shows etc.).
  • Review and improve delivery service to aid business development.
  • Resolve customer queries and issues.
  • Process customer returns and warranties effectively and efficiently, in line with company procedures.

• Asset management
  • Manage warehouse layout to maximise operational efficiency.
  • Manage and monitor stock movements, carry out the required number of stock checks annually, make sure stock systems are maintained and updated.
  • Make sure all:
    
    • aspects of RDC activities comply with company procedures and policies;
    • necessary actions are taken in response to audit findings within agreed parameters; and
    • RDC staff understand how they can influence costs and contribute to RDC profitability.
  • Make sure procedures are followed and reviewed in respect of security of stock and premises (including out-of-hours alarm calls).
  • Plan, monitor and adjust overall staffing levels to maintain operational efficiency.
  • Use management information to identify opportunities to reduce costs/waste and improve operational efficiency.
  • Credit management and banking.

• People management
  • Lead on the recruitment and selection of new members of staff.
  • Oversee the induction of new members of staff.
  • Manage the performance of direct line reports by agreeing expectations (standards, measures etc.) and providing on-going feedback.
  • Identify staff development needs and put plans in place to meet them, including providing coaching and on-the-job training where appropriate.
  • Make sure driver training is organised (accident prevention).
  • Deal with staff issues promptly (e.g. under-performance, misconduct, absence) and in line with relevant FPS policies, liaising with HR Advisor as necessary.
  • Lead on disciplinary/grievance/recruitment/post-accident investigations and interviews as required.
  • Submit weekly absence and overtime calculations to payroll dept.

• Communication
  • Respond to regional management requests in line with specified deadlines.
  • Attend regional and RDC review meetings with regional management.
  • Escalate all RDC operational and sales issues promptly to relevant regional manager.
  • Carry out regular communication with all field sales staff, holding two-way update on customer developments and issues.
  • Communicate performance and change information to branch staff on an on-going basis.

• Health and safety - make sure:
  • all RDC equipment is recorded accurately and checked regularly;
  • weekly RDC H & S inspections are carried out and remedial action taken accordingly;
  • accidents and incidents are recorded in line with FPS procedure;
  • random vehicle safety checks are carried out;
  • delivery vehicles and warehouse equipment is maintained and serviced in line with agreed frequency
  • RDC staff, contractors and visitors comply with H & S legislation, encouraging and developing a positive approach to Health and Safety at all levels.

Special requirements:

• Flexible working pattern to ensure efficient/effective trading.
• Occasional out-of-hours travel requirements.
• Occasional overnight accommodation.
• May be required to drive Non-HGV delivery vehicle on occasion
• Job may involve lifting/carrying/handling goods on occasion - maximum weight 25 kg
• Any other reasonable task as required.