Assistant Allocations Manager

Assistant Allocations Manager

Bedford (Hybrid)

Up to £40,700 per annum

Permanent

Full time (37 hours per week)

Can you lead, manage, guide and support a team? Can you create a great rapport and build effective relationships?

We’re looking for an Assistant Allocations Manager to lead, manage and motivate a team of Allocation and Lettings Officers to maximise income through minimising rent loss resulting from vacant properties. You will support the Allocations and Lettings Manager with policy changes and continuous customer service and team improvements whilst a managing a high performing team.

This role is a hybrid role working from our head office in Bedford for a minimum of 1 day per week and when your role requires you to do so. We have an emergency on-call rota, and the Assistant Allocations Manager will be required to be on call approximately every 8 weeks, therefore a driving licence, appropriate business insurance and your own vehicle are essential.

What you will be doing:

• To lead, manage, guide and support a team of allocations and lettings officers.

• To work collaboratively with other departments, specifically the in-house voids team, housing team and development team, to identify and implement customer services improvements in relation to tenancy management processes/projects/new initiatives.

• To ensure bpha make the best use of our homes by promoting the reduction of under occupation moves via mutual exchange, management moves and local lettings plans.

• To ensure key data is managed accurately and assists the business in targeting services to the right customers.

• To support the Allocations and Lettings Manager with policy changes and continuous customer service and team improvements.

• To monitor, improve and produce monthly regular reports on team performance, KPI areas and allocation data in addition to void performance with the in-house voids team.

• To be responsible for decisions in response to customer complaints and appeals.

• To be responsible for making decisions for management moves in line with policy

• To work closely with the Senior Allocations and Lettings Officer to ensure Allocation Officers are fully trained and supported to carry out their role and to cover in the absence of the Senior Allocations and Lettings Officer

• To conduct individual monthly 1-1s, reviews and appraisals with the Allocations Officers to monitor performance.

We’d love to meet someone who is/has a:

• Ability to lead a team and empower others to achieve.

• Excellent people management skills

• Able to demonstrate excellent customer service skills

• Able to create rapport and build effective relationships quickly

• Ability to collaborate effectively with other teams and external agencies

• High level of emotional intelligence, with the ability to handle challenging customer situations sensitively and professionally

• Clear and effective communicator, able to convey complex information to customers and key stakeholders

• Ability to organise and prioritise own workload to meet the demands of a fast-paced environment where priorities can change quickly

• Highly organised and good attention to detail with a right first-time attitude

• Ability to follow procedures and maintain, clear, concise records

• Excellent problem solving and decision-making capabilities, able to work within agreed parameters and make operational decisions

• Ability to process data quickly and accurately

• Accurate record keeping and data entry with experience in providing business communications

• Ability to adapt, learn new skills quickly and respond positively to a changing environment

• Ability to monitor own performance

• Negotiation skills necessary to liaise effectively with key stakeholders

• Identify areas for process change to enhance customer experience

• Ability to provide clear and concise business correspondence including reports.

Amongst what we offer you is:

• A competitive salary of up to £40,700

• 28 days holiday PLUS Bank Holidays

• A generous contributory pension scheme

• Private health care

• Free life assurance

• Access to an extensive suite of wellbeing services and tools including a digital gym

• Opportunities for learning and development

• Discounted gym membership

• Retail discount scheme

Please note the successful candidate will need to complete an enhanced DBS application.

Closing date: 25th April 2024

Interview date: 3rd May 2024

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.