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Assistance Assurance Manager

Posted 12 January by Huntress Ended

As part of the Quality criteria within the Assurance Review Improvement Programme, the Central Assurance Team is seeking to make improvements to the standard operating procedures (SOPs) in E-Serve by aligning all the SOPs across E-Serve into a standard format. This role will be involve reviewing the SOPs in each area of E-Serve, communicating with various stakeholders across E-Serve to ensure the SOPs are current and then transposing the information in all the SOPs into a new format.

This will form the basis of a new Quality Management System and allow the procedures to have a common footing; version control and referencing system.

Key responsibilities

  • Working with the Senior Assurance Manager to identify and ensure the existence of the SOPs that are held by the different schemes across E-Serve.
  • Understand the referencing system developed for document control.
  • Transpose the information from the current versions of SOPs across E-Serve into a new SOP format.
  • Ensuring the links within each SOP are active and logging any that are inactive.
  • Placing a copy of all the current SOPs into a new archive SOP area within SharePoint and placing all changed SOPs into the appropriate new folder in SharePoint.
  • Keeping an Excel log of all changes to SOPs made with appropriate commentary.

Key outputs and deliverable


Specifically the role will undertake the following:-

  • Accessing all current SOPs in E-Serve to ensure they are exist
  • Maintaining excel logs of all changes made to SOPs
  • Creating SharePoint files to store current SOPs and newly changed SOPs
  • Transposing information from one procedure format into a newer format
  • Ensuring the new referencing and numbering system is followed for all newly created SOPs
  • Take on additional tasks outside of core responsibilities from time to time

Specific skills and capabilities

Essential:

  • Good numerical and analytical skills, with an excellent attention to detail
  • Ability to review processes and documents such as operating procedures and guidance documents created by other teams
  • Good written and oral communication skills, the ability to communicate professionally and effectively with colleagues
  • IT knowledge, including experience of MS Office applications (Word, Excel, PowerPoint) and the ability to manage logs, etc. using these applications
  • Interpersonal skills; a flexible approach and the ability to work well within and across teams and proven ability to build and maintain effective relationships
  • Organisational skills; the ability to proactively prioritise, plan and schedule complex tasks and demonstrate problem solving skills

Desirable:

  • Experience of working within a controlled document management system
  • Understanding of business operations and Standard Operating Procedures
  • Good co-ordination skills

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Reference: 34208936

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