Application Support Technician

Are you an experienced Application Support Technician? Do you have experience supporting applications like Sage, SAP, Xero, QuickBooks and iManage?

I am working with a London based Top 30 Accountancy firm to find an Application Support Technician to their growing support team. You will be the first point of call for all application queries and issues, helping support both internal and external users across multiple applications. These will be time sensitive queries and your role will be to reduce the impact on to the users and the business, working to SLA's.

Responsibilities:

• Understand how applications are used on a daily basis
• Resolve problems for users on agreed SLA's
• Minimise the impact on users working day
• Working across multiple departments
• High level of customer service when dealing with users

Skills/Requirements:

• Experience working in Application Support (1st Line)
• Used to working to strict SLA's
• Working with Microsoft technologies
• Supporting finance based applications such as Sage, QuickBooks & Xero
• Supporting ERP systems such as SAP

Working within all of the applications is not essential but would be beneficial, as well having experience within an professional services environment.

If you are the sort of person that loves to know how applications work and can solve problems all while delivering top quality customer service, APPLY NOW!