Application Support Manager

An exciting opportunity for an experienced Application Development & Support Manager to lead the delivery, support, and continuous improvement of critical banking applications. This hands-on leadership role combines application development, operational support, vendor management, project delivery, and team leadership, ensuring secure, reliable, and compliant technology services across core banking platforms and business applications.

Client Details

A financial services organisation based in London.

Description

• Lead the design, development, implementation, integration, and ongoing support of business-critical applications.
• Oversee core banking platform environments, including patch management, environment refreshes, and operational support.
• Provide fix-on-fail support for core banking and associated infrastructure platforms.
• Manage application development projects, enhancements, and change delivery from planning through implementation.
• Lead, mentor, and develop a team of developers and application support analysts.
• Establish and maintain high-performing application support services, ensuring SLA compliance and effective incident management.
• Conduct root cause analysis and drive improvements to application stability and performance.
• Coordinate upgrades, maintenance activities, and technology refresh programmes with minimal business disruption.
• Manage relationships with third-party vendors and technology partners.
• Implement application monitoring, performance optimisation, and support processes.
• Ensure applications remain compliant with regulatory, security, audit, and data protection requirements.
• Support business continuity and disaster recovery planning across all supported applications.
• Work closely with business stakeholders, technical teams, project teams, and external suppliers to align priorities and delivery plans.
• Manage budgets for support, maintenance, and enhancement activities.
• Contribute to resource planning, capacity management, and annual technology investment planning.

Profile

• A successful Application Support Manager should have:

• Experience leading application development and support teams within a regulated environment.
• Strong knowledge of application lifecycle management, SDLC, Agile delivery methodologies, and DevOps practices.
• Proven application support and incident management experience within complex technical environments.
• Experience managing software development, testing, deployment, and documentation processes.
• Strong project and delivery management skills with the ability to manage multiple priorities.
• Experience working with cloud platforms, particularly Microsoft Azure.
• Knowledge of ITIL or similar service management frameworks.
• Experience with banking or financial services applications is highly desirable.
• Technical expertise in AS/400, IBM Power Systems, RPG, and COBOL.
• Understanding of end-of-day processing, backup and recovery processes, and platform performance management.
• Strong stakeholder management, communication, and presentation skills.
• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Relevant certifications such as PMP, Scrum Master, ITIL, or technical certifications are advantageous.
• Experience managing third-party suppliers and outsourced delivery partners.

Job Offer

• Daily rate of £450 to £550, dependent on the level of experience.
• Interim contract within the financial services sector.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.