Application Support Lead - Social Care

We are currently recruiting for a Social Care Application Support Lead to be responsible for the management of an identified area of the Application Support Team. The Application Support Teams provide day to day running and control of the Councils IT Business Systems and applications, such as Housing, Finance, Social Care, and Education

Location: South West

Duration: 6 months

Flexibility: Remote – Occasional Site Presence

Your duties will include:

• Ensuring effective management of IT incidents and requests to their resolution, minimising impacts to citizens and stakeholders.
• Taking a lead role in their identified area to maintaining excellent stakeholder and supplier relationships, alongside effective performance to SLA
• Provide leadership, direction, management, and development to the team
• Provide expert advice and act as identified area lead to deliver effective business systems to their supported departments.
• Play a lead role in managing the software upgrades and disaster recovery tests of key IT systems
• Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures, and standards
• Co-ordinate and lead Heads of Service Stakeholder leaders and IT colleagues to deliver business systems support for their identified area to enable service delivery requirements

Required skills and experience:

• Knowledge of Business Services and the business systems that support them
• Able to lead, motivate, organise and develop staff, to ensure delivery of team priorities and objectives
• Familiar with a range of technologies including, report generation tools such as SQL
• Good working knowledge of supporting Liquid Logic systems (LAS, LCS, EHM, EYES & ContrOCC) but the LA would consider candidates who have done a similar role using other social care systems

At Venn Group, we endeavour to respond to all applications. However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion.