Application Support Engineer - Legal - Telford

Application Support Engineer - Legal - Telford

Application Support Engineer with some experience of supporting Legal IT applications such as, Practice Evolve, InTapp, iManage, Bighand, Laserforms, Envisio, Visualfiles or Proclaim.

You don't need to have experience of all above but should have worked in an IT support or application support role for a legal / solicitor firm.

The Legal Application Support Engineer will provide an effective, high quality, responsive, customer orientatedand professional specialist support on their legal business applications to all staff within the firm.

Experience needed:

• Working within an IT Support or Application Support role for a Law firm (Can be just 1 year as full training will be provided)
• Have had experience of one of InTapp, iManage or Bighand or another legal application
• Good change management and ITIL experience ideally
• Experience of Microsoft Office applications, Windows Server, Exchange, VMware, Citrix, Active Directory & Networking technologies would be a bonus but not essential

You will be become a key part of the IT team and be the specialist for legal application supportincluding InTapp, iManage, Bighand, Laserforms and any other relevant legal applications, including HR, case management and finance systems. This means you will be the escalation point in theincident and problem management processes, and become the legal application expert (Full Training will be given on applications you have not got exposure to)

Part of your role will be also to investigate and resolve legal application incident and problem tickets,maintaining relationship with a range of stakeholders who may be challenging when reportingincidents.

They are open on salary, so it will be dependent on experience and like I mentioned my client is happy to train somebody up from a more junior position into this role.

To apply press apply now or send your CV to matthew.leach @ Circlerecruitment .com

Keywords - Application Support Engineer - Legal - Bighand - iManage - InTapp - Telford - Shrewsbury - Stafford - Wolverhampton

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