Agency Administrator

Posted 6 April by Vitality Easy Apply

Agency Administrator, Bournemouth, £Competitive + Bonus + Benefits

Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business.

Our Agency Administrator will receive a competitive salary plus benefits including;

- Bonus

- A genuine long-term opportunity to grow and establish a long-term career

- Our award winning private medical insurance

- A comprehensive flexible benefits scheme

- Stakeholder Pension Plan with employer contribution

- Vitality Partners and Rewards

As our Agency Administrator your role will be to ensure contracts (profile/roles) within the RI, paneling and agency space are effectively set up and maintained as per business rules.

Responsibilities as our Agency Administrator include:

- Maintain the SLA with less than one day turnaround

- Ensure quality of work is on average above 90% accurate

- Support to the team manager for all operational processes within the area

- Capturing of information received from Brokers, Customer Care Agents, and Telephonic Account Managers as per the business rules required.

- Understanding the basic data flows to identify discrepancies in the data.

- A basic understanding of how systems interact with one another across platforms.

- Intermediate analytical thinking skills and Intermediate excel analysis skills for large volume data processing.

- The ability to communicate well with all levels in and outside of the business.

- Enhancing existing processes and procedures.

- Data analysis at entry level required

To become ourAgency Administrator, you will have the below skills and experience:

- Experience of working in a finance team environment

- Understanding of importance of data protection

- Experience of communicating verbally and in writing with external 3rd parties

- Intermediate Excel skills and data analysis skills

- Intermediate spreadsheet skills

- Positive and friendly telephone manner

- Able to handle difficult telephone situations

- Adaptable to an ever changing high paced working environment


- Experience of working with commissions in the financial services sector

- Previous mid to senior level Operational experience

Working for Vitality as a Agency Administrator, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.

Closing Date: Thursday 19 April 2018

If you feel you have the skills and experience to become our Agency Administrator and can start on 9th April 2018 please click ‘Apply’ today.

Reference: 34848217

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