Aftersales Advisor

Posted 13 September by Skoda

Job Description

This exciting opportunity exists within our Carlisle ŠKODA Dealership

**Please note: All candidates must follow the on-line application process**

ŠKODA: Simply Clever!

Job Purpose: To handle customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction. Please note that there will be elements of Parts and Warranty in this role.

To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.

To record vehicle details and service histories accurately and effectively operate a customer follow-up system.

Planning the optimum utilisation of workshop capacity in co-operation with the Aftersales Manager and Workshop Controller

To carry out recall procedures in line with Manufacturer’s guidelines

As a Aftersales Advisor, your Key Objectives will be:

To ensure the departments presentation is maintained to the highest standard in line with company / manufacturers policies

To ensure the highest degree of efficiency and understanding of customer requirements and to deal with any customer complaints courteously, promptly and sympathetically

To provide customer estimates according to company policy on schedules, times and pricing

Where necessary, invite the customer to talk about a vehicles problem directly with the technician, therefore aiding first time fix and improving customer satisfaction

Wherever necessary, instigate road tests with technician, ensure the customer is informed on the progress of their vehicle whenever appropriate and advise the customer of all work carried out

**Strictly No Agencies**

Skills and Experience Required

About Us

We began differently.

At ŠKODA, life began not on four wheels but on two. Our founders Václav Laurin and Václav Klement started out making bicycles in the 1890s, and went on to produce motorcycles before they eventually progressed to manufacturing automobiles in 1905. Difference, you might say, is in our very DNA.

We design differently.

The distinctive look of our cars is inspired by the traditional Czech art of crystal glass design. You can see this in the clear, sharp lines and dynamic shape of our new Kodiaq SUV. Look even closer and you’ll also see a crystalline structure in the design of the headlights and the decorative trim. Nothing is ordinary.

We think differently.

We’re not a car manufacturer that likes to reel off performance figures and specification lists for their own sake. We take a more human approach. We concentrate on developing innovations which make the experience of driving our cars - and of being driven in them - more enjoyable. But they have to be really useful. In real life.

We’re chosen by those who think differently.

We’ve noticed that ŠKODA cars are driven by a particular type of person. It’s nothing to do with age, income or any other social demographic, but attitude. They love driving something different because they’re driven by something different. Just like us.

Reference: 33298168

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