Adult Mental Health Services Operations Manager

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Operations Manager - £43,000 - £48,000 per annum (Salaries vary depending on experiences)

Hours - 37 hours per week, hybrid working.

Location - AG Palmer House, Littlemore, Oxford

What You’ll Be Doing:

Response are recruiting for an Operations Manager within Adult Services. This exciting opportunity is a key role within the organisation, responsible for consistent and effect running of Response Adult Services, covering SPOTS across Oxfordshire, Buckinghamshire & Berkshire. The Operations Manager will have a clear focus upon meeting the needs of our clients alongside meeting corporate objectives, contractual targets and improving the quality of support within financial constraints through the strong leadership and development of their direct reports and employees within their service. If you're a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you!

Overall job responsibility: To see full range of responsibilities please view the attached job description and person specification.

• Ensure services are person-centred and meet the needs of the individual.
• To ensure that we provide high quality supported housing for all of our residents.
• Support Area Managers to ensure effective, high-quality services are delivered, and that employees are supported and developed appropriately.
• Manage approved budgets and monitor staff expenditures, sickness, agency spend and void budget impacts.
• Ensure that all services are safeguarded and protect vulnerable adults from abuse or the risk of abuse.
• Maintain an open, positive and inclusive leadership culture, through regular contact with Response’s clients, carers, staff and volunteers. To work in partnership with internal and external stakeholders to ensure that service user pathways are identified, followed and evaluated.
• Complete investigations in line with Serious Incidents Reviews, Complaints, Disciplinaries, Grievances and referrals.
• Ensure Policies and Safe Operating Procedures within Adult Service Delivery are reviewed regularly, up to date and being complied with across all services.
• Ensure that health and safety best practice is undertaken across services and that all services are maintaining required risk assessments.
• Represent Response publicly to a wide range of stakeholders, building relationships with clients, family carers, funders, local government, current and potential partners and other relevant agencies.
• To work flexibly with a solution focused attitude, across all care and support services as reasonably required and work in a joined-up approach with housing colleagues.

The Successful Applicant:

Our main priority is to find people who can live our values every day - Caring, Safe, Creative and Aspirational and have a One Team approach.We provide excellent training on everything else, but we do ask that you have:

• Educated to A Level or equivalent.
• Detailed understanding of mental health issues.
• Proven track record in delivering similar services.
• Substantial experience of leading and managing teams
• Ability to work well under pressure and prioritise effectively
• Planning and organisational skills and high attention to detail
• Strong relationship building and coaching skills including relations with residents, service users, staff, internal and external partners
• Be compassionate and person-centred
• Demonstrates high levels of personal and professional integrity working to Response’s vision, mission and values

What We Offer:

• 33 days annual leave (inclusive of bank holidays)
• Blue Light card and other discounted shopping
• Employee Assistance Plan - with access to free counselling
• Cycle to Work Scheme
• Enhanced family friendly leave
• Professional qualification sponsorship and study leave
• £500 refer a friend bonus scheme
• Optional health cash care plan with money off prescriptions and treatments
• Wellbeing hub and mental wellbeing support app - approved by NHS
• Free flu jabs
• Free DBS application

If this Operations Manager position sounds like the role for you then please apply today! We would love to hear from you! Please be advised that Interviews are likely to take place at the beginning of June.

Just to highlight that Please be advised that Interviews are likely to take place at the beginning of June.

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We welcome applications from individuals with a range of neurodivergent thinking styles and from those who might need reasonable adjustments. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.