Administrator

Dive into a fulfilling role as an administrator with the largest independent well being provider in the UK and Ireland! - My client is seeking a meticulous and efficient team player to be the cornerstone of our administrative processes. If you excel in data entry, enjoy organizing information, and want to contribute to the success of the business, this is the opportunity for you. Join my client and become an essential part of their commitment to fostering healthier and happier workplaces through your efficient administration.

We are pleased to be working with the UK and Irelands' Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members.

Job Purpose

You will provide clinical administrative support to the Occupational Health (OH) Team within Health Assured. You will have administrative and data entry experience. Your main function will be to support the team in achieving their objectives of ensuring all clients and clinicians are responded to within the required service level agreement (SLA) and to ensure operational efficiency of the Occupational Health administration function.

Day-To-Day Responsibilities

• To ensure that all Occupational Health processes are completed within SLA, at the highest quality expected by Health Assured
• Ensure all individual and team KPIs are adhered to on a daily, weekly, and monthly basis 3. To complete accurate, daily clinical data entry onto Health Assured's secured CRM System
• To liaise with employers, employees and Occupational Health practitioners and assist with their administrative queries
• To action any reasonable requests for medical records of employees where necessary
• To always adhere to all appropriate updated data protection legislation and to adhere to ISO approved policies and procedures
• To maintain confidentiality and discretion when dealing with any Occupational Health enquiries, or sensitive information obtained as part of the role
• Answering telephone calls and dealing with general departmental enquiries when required

Essential Skills And Competencies

• Excellent customer service skills
• Excellent team player; willing and able to help where required
• Ability to adapt quickly to organisational changes
• Experience in an administrative role with a high level of detail and accuracy
• Track record of meeting and exceeding KPI's and targets
• Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner
• High level of computer literacy (Word, Excel)
• Experience in effective communication with management/senior management

Benefits

• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2- and 5-years' service
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme
• Cycle to work scheme
• Access to Employee Assistance Programme
• Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Z
• Company incentives, access to discount schemes

Why join their team? This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning. The office is fast-paced and busy so we look for colleagues who have a positive and focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers. So, if you are ambitious, focused and a confident communicator you'll soon discover that there are unlimited opportunities for you in the business!

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