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Administrator

Posted 11 April by Mosaic Recruitment Ltd.,
Salary icon £27,000 per annum

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  • Work for a market leading company within its industry
  • Clean and modern office environment
  • This company has a warm family vibe
Our outstanding client in Waltham Abbey are looking for a dynamic Administrator to work within their integrated support team. 
The ideal person will have relationship building skills and previous experience looking after key Accounts. You will have outstanding customer service skills with knowledge in Excel. 

Administrator 
We are looking to recruit an Accounts Coordinator reporting to the Account Manager. The purpose of the role will be to support by connecting with key business executives and provide professional administrative support and identify improvements. The ideal candidate will have previous experience in Account Management/Client account as you will be looking after some major Accounts. Someone that is confident on the telephone with great customer service skills. Complaint handling skills would be advantageous. 
  
Salary: £27,000 plus up to 10% annual bonus
Hours: 9-5.30pm Monday - Friday ( ON SITE) 
  
Responsibilities
  • Receive and book in system return items from customers.
  • Work across several databases/systems (DPD/Orbit/Service base/Phone check) training provided 
  • Monitor and pass stock to processing team.
  • Monitor and manage quarantined/processed stock (pass to processing team, control salvage stock transfer)
  • Perform month end invoicing process and liaise with Accounts department.
  • Administrative work: Update & Monitor activity tracker report, daily ‘WIP’ reports, manage claims in Orbit.
  • Create orders in CRM
  • Answer customer support phone line and liaise with customers.
  • Liaise with client’s customer care team to support them with information.
  • Managing database records, drafting status reports, updating process handbooks.
  • Maintaining equipment across department, including scanners, printers, telephone, and other required consumables.
Essential Skills and Attributes
  • Administrative skills:
    • Excellent due diligence
    • Quality focus
    • Excellent communication skills both written and oral.
    • Research skills.
    • Experience in analysing information.
    • Ability to prioritise and problem solve.
    • Presentation/document skills
  • Proficient level of Excel, Word, and Outlook skills due to stock involved
  • Previous experience in an administrative role for a minimum of 6 months
  • Previous experience in Customer Care role would be preferred but not essential.
Benefits to you
  • 20 days holiday (increasing a day per annum on completion of 2 years employment to a maximum of 25 days). Annual leave years entitlement is from 1st January to 31st
  • Pension Scheme
  • Enrolment into the Death in Service Scheme
  • Paid breaks twice a day and provide provisions for breakfast and lunch.
  • Beverages and fruit at break times
  • 5 days full sick pay
  • All-inclusive Company outings and Christmas events
  • £500 staff referral scheme
  • Modem and comfortable working environment.
  • Free parking on site 

Reference: 52457174

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