Administrator

We are currently seeking a Administrator to join our team here at Caroola Group. This role will be based in our Warrington office.

Caroola is a group of market-leading brands that specialise in providing tax management, umbrella, and accountancy services to small businesses and a high-quality contingent workforce in the UK. Our mission is to unite and empower the agile workforce community with innovative technology, exceptional service, and expertise, all under one brand. Our top priority is to offer unparalleled support to our clients, easing their workload and helping them grow with us. This is who we are, and what we do.

Our exceptional team of talented individuals enables us to provide the best accountancy, tax, and umbrella services to our clients. With roots dating back to 1881, we have been providing exceptional service levels to contractors, sole traders, SMEs, and freelancers alike. Today, we offer a unique blend of personalised expertise and empowering technology to enable our clients to achieve greater success.

Our industry is fast-paced and dynamic, and we are always on the lookout for talented individuals who thrive on challenges and accountability. We value adaptability and change as core traits in our team members, and we offer opportunities for career progression and growth. If you're looking for a challenging and rewarding career in a fast-paced business environment, look no further than Caroola. We're dedicated to unlocking your potential and helping you achieve your goals through innovative solutions and world-class service. We’ll work with you to give you all the tools you need to be a Caroola star.

The Administrator will be responsible for providing general office and administration support within the Administration team

Role and Responsibilities:

• Understand payment remittances from our agency partners and submit timesheets on behalf of our external employees flagging any issues to the relevant stakeholder to ensure there are no delays with employee’s salary payments.
• Gather relevant data required to satisfy audit/compliance requests.
• Adhere to and understand necessary GDPR regulations and carry out necessary and compliant checks for all interactions taking place with external customers.
• Carry out necessary administrative tasks, ensuring attention to detail is maintained and continuous improvement is identified to support in strengthening our external agency relationships.
• Ensure all individual and team KPI’s are met and coordinate with other departments to ensure internal processes and procedures are adhered to within SLA, therefore ensuring both our agency and contractor customers receive the absolute best level of service possible.
• Handling adhoc queries from key stakeholders in a timely manner.
• Communicate with clients/colleagues in a professional and compliant manner.
• Work well as part of a team, be open-minded towards the ideas and views of others and contribute to building team spirit.
• Welcome feedback provided as part of the quality assessment framework and demonstrate improvement in performance.
• Adapt positively to change and meet the changing requirements of the work environment.
• Actively support department and company initiatives.
• Always maintain a high level of personal drive and the highest standard of accountability and professionalism.

Skills and Experience Required:

• Previous experience in a fast-paced administration environment.
• Knowledge of the Umbrella/Accounting Finance Industry.
• Ability to work to organisational standards (e.g. service level agreements.)
• Ability to identify and take action to resolve issues, being accountable for organisational goals.
• Ability to communicate clearly.

Benefits:

We're experts in managing finances and we want to optimise yours too! We'll ensure that you receive the right benefits to support your choice of lifestyle, wellbeing and health - right now, as well as for your future. Find what’s best for you through your own personal benefits hub.

• A competitive salary, flexible working options, and the ability to flex your holiday entitlement is in the heart of our offering.
• Enjoy 25 days off plus Bank Holidays to reach a maximum of 29. Want more? No problem. You can buy up to an additional 3 days and tailor your leave.
• Plan ahead - With private medical insurance, you can access medical treatment when you need it most. So when life throws you an unexpected challenge, you can access a quick diagnosis and accurate treatment.
• Stay strong - Keep in shape with dental insurance, our Cycle to Work scheme and subsidised gym memberships.
• Study support - Progress your career in your chosen field without worrying about finding the time, the right guidance or the money to do it
• Our financial benefits will aid you in life’s ups and downs including free access to mortgage advice, credit scoring for life and financial management tools
• Company Pension - Save for the future with our company pension scheme with NEST.
• Caroola supports the mental health of its people. Take advantage of our mindfulness resources and engage in a list of initiatives that we update regularly. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health. Through Health Assured, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme. If it’s your thing—or not (yet)—there’s also a gym membership up for grabs.
• Keep your balance - to ensure that everyone is able to thrive when they are at their best, we provide a flexible environment to support your lifestyle, priorities and family life which is built on a culture of trust and ownership.
• Tusker Car benefit scheme - Help the planet and put some of your salary, before tax, to buy an electric or hybrid car.
• My Savings Pal - Earn cashback. Make your salary go further with big discounts on all of your shopping.