Account Manager

Posted 6 April by JOB Consultancy Easy Apply

Account Manager- Bolton

Basic Salary Up to £23k plus up to 40% bonus

We are recruiting on behalf of a fab client of the outskirts of Bolton, great opportunities for focused, money hungry individuals.

Main purpose of the job

To effectively manage a designated portfolio of customers, including planning and prioritizing sales activity to ensure customer retention, growth and profitability. To maximise sales growth for a defined group of accounts, primarily via telephone contact.

Duties will include:

  • Deliver agreed targets (e.g. revenue, margin, volume) with agreed budget to meet the wider requirements of the business nominated customers.
  • Achieve assigned activity goals and other defied targets for groups of customers/accounts as agreed with the reporting manager.
  • Serve as the initial pint of contact for all assigned accounts.
  • Promote and sell all down stream access products to defined customer base; cross sell door drop delivery products where appropriate.
  • Negotiate and agree terms with customer within agreed limits (limited authority), ensure correct information/data is provided for billing purposes and facilitate prompt payment by customers once invoiced.
  • Assist in the preparation of any contracts, as required.
  • Liaise with al necessary internal colleagues to optimise service quality and customer satisfaction.
  • Understand and work within policy standards of individual customers to ensure service provisions/ requirements are fulfilled.
  • Conduct sales calls, carry out pre-call planning and preparation and develop a self analytical approach in order to identify learning areas from each call.
  • Maintain and up-to-date sales/technical knowledge of product portfolio.
  • Assist with the training of new hires.
  • Keep all company equipment safe and in a good state of repair.
  • Discuss, agree and document assigned activity, key performance indicator tools and targets agreed with the line manager.
  • Successfully complete career development courses and additional training as required.
  • Perform other duties as assigned.

Key Skills

  • Good analytical and numeracy skills, including ability to analyse data and draw relevant conclusions.
  • Basic knowledge of postal and parcel industry as well as knowledge of any specific market sectors (e.g. banking, public sector, energy.)
  • In-depth knowledge of products and services.
  • Ability to understand and articulate customer needs and requirements.
  • Effective verbal and written communication skills, including ability to adapt communication style, amount and format based upon audience.
  • Ability to effective conduct business over the phone.
  • Fluency software operating systems, such as MS Office and customer relationship management systems.

Experience - previous account management experience required.

If you are interested in this role please apply now for immediate consideration.

Reference: 34846187

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