Account Manager

Posted 24 January by West Bromwich Commercial
We are currently recruiting for an Account Manager/Business Development for a Telford based company within the events industry.

Salary £18k, company pension and private health care

The purpose of the role is to consultatively sell the companies range of products and services and to effectively question the client to gain their exact requirements in order to maximise on profitability for the company .

Main Duties include (but not limited to):

To manage a database of customers in excess of £60,000 per month
Managing a database of customers ensuring that they are kept up to date with new products and/or services and that their requests are dealt with quickly and efficiently whilst managing the customer's expectations
Proactively targeting new customers and outlets to ensure targets are hit and the database is building
Maintaining high levels of customer retention to secure repeat business
Attend business meetings with customers to ensure we are assisting with any relevant projects, products and/or services that fit your customer's requirements
Achieve set KPI's determined by the Sales / Business Development Management Team
Communication between the teams across all departments is paramount and you will be responsible for managing customer queries and complaints within the business
Ensuring all records on our CRM systems are kept up to date with recent discussions/correspondence with our customers
To represent ITR at industry events
Responsible for ensuring that you maintain an excellent level of industry knowledge regarding the events industry
Processing clients orders using Teamnet
Assisting the Accounts Team to set payment terms for customers
Must have the ability and desire to work as required in order to complete their work.
Work closely with Business Development Dept to identify opportunities with new and existing clients.

General Duties and Responsibilities

Excellent relationship management/customer service experience
Excellent commercial awareness with a professional approach to business
Having built long standing trusting relationships with customers, then maintaining those relationships and customers through effective account management
Confident negotiator and ability to converse with people at all levels
An ability to represent the company at the highest level to clients and suppliers
Ability to manage prospective client expectations and keep promises
Capable of hands on problem-solving, with ability to generate ideas and solutions
Ability to use own initiative and pay close attention to detail
Ability to cope with competing demands and to prioritise tasks
Excellent organisational and time management skills
Ability to provide tailored solutions to meet customers' expectations
To act as a positive role model colleagues at all times

Limit of Responsibilities

30% discount authority on all quotes
All purchase or sub hire must be approved by a Director

You may from time to time be asked to perform duties that fall outside of this job description.

Suitalbe applicants would be able to demonstrate evidence of past performance through KPI's and have experience within a sales background.

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Reference: 34311761

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