Account Manager - Retail

About the role

As a Retail Development Manager you will report directly to the Retail Development Controller and work along side a team of RDM’s to form the Regional Retail Team.  Your role is crucial in delivering the companies objectives through the engagement and delivery of the Retail Plan. Working closely with your Premier and Family Shopper retailers to support and develop their businesses.

This will be achieved through delivering against specific Key Performance Indicators. 

Role Responsibility

• Supporting the delivery of the Company’s key objectives – HSL, Customer Satisfaction recommend at 90%, Every Voice Matters at 90% and ultimately Cash Profit
• Managing an existing portfolio of disciplined Premier and Family Shopper retailers, assisting and advising them on ways to improve and enhance their Store offer to their consumers.
• A priority on recruiting new business from competitor and independent retailers through selling the benefits of joining the leading symbol facia in the convenience sector.   
• Challenging and advising on under performing stores, how they can improve to meet their contractual obligations.
• Ensuring that feedback is shared with the retail functions, thus allowing for relevant and fit for purpose interventions to be created.
• Supporting the creation of a culture which recognises the right behaviours and makes Booker ‘A Place to Get On’.
• Working collaboratively with your RDC & RDM`s as appropriate to share best practice and improve the Premier / Family Shopper brand overall.

You will need

Operational skills relevant for this job

• Successful career to date with a core skill set around influencing customers.

• Exceptional relationship building capability.

• Commercial understanding.

• Effectiveness in a remote  field based role as well as being part of the Retail team.

• Ability to challenge, develop and embed change.

• Basic Knowledge of Microsoft 365,word and excel.

Experience relevant for this job:

• Ability to make pragmatic decisions based on information given 

• A natural ability to listen and advise customers on best practice.

• Strong intellectual capability, supported by judgement.

• Positive in nature

• A high level of resilience

Whats in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family.
• A great holiday package

About The Company

Be part of something special. Join our team at Booker.

Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.

Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*