Account Director

Posted 10 August by Succinct Communications Ltd
Ending soon

Company Summary - Succinct Medical Communications

Succinct attracts highly-qualified, passionate and creative professionals. The team enjoys challenging convention, pushing the boundaries and delivering bespoke solutions in complex therapy areas.

Succinct has offices in Marlow, London and Newcastle. While there is flat structure, there is the opportunity to work on interesting projects in a variety of therapy areas. Sometimes there are projects that span across the OPEN Health family.

Currently we are a business of 60 people and growing.

You will love this role if

  • You enjoy regular client contact either though face to face meetings, phone and written communication
  • You get a great deal of satisfaction from delivering exciting and innovative projects on time and in budget
  • You have a high attention to detail to ensure that quality outputs are delivered to your clients
  • You enjoy working as part of a supportive and dynamic team

You will be a success if you

  • Can share your passion and enthusiasm with your clients and colleagues
  • Are a team worker and collaborative
  • Are keen to learn new skills and therapy areas
  • Interested in developing new ideas to bring science and medicine to life
  • Able to build relationships with clients (external and internal) and value the importance of creating a good rapport
  • If you manage projects effectively and they are delivered on brief, on time and on budget
  • You achieve a high degree of client satisfaction
  • You actively grow client business
  • You keep your team appropriately engaged and well informed
  • You actively mentor and lead within the team
  • You follow SOPs
  • Your time sheets are completed and submitted in a timely manner
  • Adhere to the core values at all times

Key responsibilities

Working in an Account Management team, alongside Medical Writers and a Creative team, to manage our clients requirements and deliver their projects

  • Full ownership of the communications programme for each client, ranging from strategic input to day-to-day management of tactics (based on the specific needs for each account)
  • Ensure optimal financial management of each account and demonstrate a clear understanding of all financial processes within the business
  • Monitor forecast and plans in conjunction with Senior Account Managers, Account Managers and Account Executives to ensure business objectives are met, on time and within budget.
  • Ensure the finance team is kept up to date with all relevant information and manage financial issues in a timely manner
  • Thorough understanding of the clients’ business objectives, product strategy and relevant therapeutic area. Clear communication of this to all internal team members, as relevant
  • Responsibility for building and maintaining professional relationships with opinion leaders (industry and NHS)
  • Manage and influence senior-level client contacts and maintain positive working relationships, immediately identifying any issues and leading remedial action, as required
  • Promote OPEN Health, Succinct Marlow services to all clients, identifying new business opportunities
  • Highlight key issues to the GAD or Partner regarding key accounts and the account team, as appropriate
  • Ensure understanding and implementation of all Succinct Marlow procedures and quality standards across all account team members
  • Ensure all account team members take ownership for their business and appropriate levels of responsibility
  • Ensure the GAD/Partner is kept up to date on client activities
  • In depth understanding of the relevant NHS organisations, policies and processes that impact upon the business
  • Support the GAD/Partner as a senior member of the team
  • Contribute to discussions regarding overall company strategy
  • Coordinate effectively and efficiently with appropriate members of the team
  • Ensure effective cross-company working on integrated accounts, where appropriate
  • Support the development and training of Account Executives, Account Managers and Senior Account Managers
  • Line management responsibility of AMs, SAEs, AEs, where appropriate

Key attributes / skills / competencies

  • Work within the OPEN Health core values at all times
  • Thorough understanding of the client’s therapeutic area and ability to provide strategic input
  • Strong understanding of science and medicine, the healthcare environment and the Medical Education/Comms industry
  • Manager, trainer, delegator
  • Strong leadership skills
  • Approachability
  • Significant experience in a healthcare agency or pharmaceutical company role
  • Excellent project management and analytical skills
  • Financial acumen
  • Ability to multitask and prioritise; excellent time management skills
  • Excellent written and verbal communication and interpersonal skills
  • Attention to detail
  • Able to work independently and as part of a team
  • Competent in using Microsoft Word, PowerPoint, Excel and Outlook
  • Sound understanding of the ABPI code of practice

Required skills

  • Pharmaceutical
  • Medical Communications
  • Scientific Background
  • Therapeutic Area

Application question

Do you have experience within a healthcare communications agency?

Reference: 35847304

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