3rd Line System Administrator

A very exciting opportunity to come and work for a very high profile network client based in Farnborough at as a 3rd Line System Administrator has arisen.

Excellent Benefits : Medical cover, Pension, Bonus, Holidays including birthday off, Vouchers for retailer, Electric car scheme, Cycling scheme and lots more.

As a 3rd Line System Administrator you’ll have experience….

• Predominantly on the networking side
• Someone who is used to providing support (ideally in the defence sector)
• VMware, VLAN’s, Windows servers (operations and configurations)
• Working in an ITIL environment
• CCNA, JNCIA, ITIL Certification, Windows certification Mixed bag between working and infrastructure

On call allowance - 3 shifts alternating between 8-6pm (half an hour lunch) - 8-4, 9-5, 10-6 - 1 week in every 4 weeks - 5% of annual salary

Overall purpose of the job:

• The main purpose and function of this role is to provide end user escalation support for identified and
  associated services incorporating hardware, software and Anti-Virus within the PaaS-D and the CEA wide ranging
  contract.
• As the Level 3 System Administrator you will lead and coordinate escalations for technical support for the
  L2 System Admin role within the project. You will take an ownership approach to the escalations and
  provide advice and support to resolve any issues for networking and products deployed within PaaS-D and
  CEA.

Key responsibilities As a 3rd Line System Administrator for this job:

• Act as technical escalation for the 2nd Line System Admin roles.
• Maintain a patching and upgrade plan for services deployed
• Conduct fault analysis and predictive failure calculations (Problem Management)
• Provide advice and support to resolve any networking issues for products deployed in the UK or
  oversea and Ex and Or Ops
• Own and maintain an up-to-date secure sanitation process within agreed secure locations
• Keep accurate and updated records for escalations and outcomes
• Take preventative measures by notifications and monitor checks to ensure systems are running
  correctly prior to escalations
• Alongside troubleshooting identify process optimisation opportunities to enhance the experience
  within PaaS-D and CEA deployment
• Produce reports and analyse data as part of resolution

Knowledge and experience required as A 3rd Line System Engineer

• Knowledge of administration within hardware and software protocols within ITIL environment
• Expert Level 3 and Level 2 support
• Technical troubleshooting of applications provided within the deployment
• Strong organisation and communication skills
• Strong self-starter against project and task deliverables
• Time management skills to meet and support tight deadline
• Agile approach to tasks multitasking when required against deadlines
• Experience of supporting installation from software to hardware customer endorsement
• Understanding of problem solving and critical planning skills within timelines
• Specialised knowledge of defining, documenting, and implementing firmware and software
  patching principles
• Experience of working within the Defence sector
• Team Orientated and ability to work on own initiative but owning and driving areas of remit
• Ability to work independently, take ownership and drive solutions when asked outside of remit.
• High attention to detail
• Must be able to manage multiple, often competing, priorities effectively within an SLA based
  outcome
• Excellent Industry knowledge and the ability to listen and understand requirements and proactively
  communicate in a dynamic agile environment.

Skills (Essential)

• Demonstratable experience and working knowledge of:
• Hypervisors and Virtualisation - VMWare ESXi, vCentre and vSphere
• VEEAM Backup and Replication
• Windows and Exchange PowerShell
• Antivirus platform and ecosystem - ESET
• Knowledge of TCP/IP, WAN/LAN and VLAN’s, MPLS
• Asset and network monitoring tools such as PRTG, Lansweeper etc
• Firewall and Switch CLI configuration
• Operating systems - Windows server 2016/2019 and Windows 10
• Confident using command line interfaces