3rd Line Support

3rd Line Support

Stoke on Trent - Hybrid

Salary £35,000

Topping Class benefits

An established professional services company located in Stoke on Trent is seeking a 3rd Line Support to join their growing team. As a 3rd Line Support, you will serve as the escalation point within a supportive team, ensuring top-notch service delivery to the company's clients for smooth operation and reliability of their IT systems.

Responsibilities:

• Addressing 3rd line support queries via phone, email, or on-site visits.
• Monitoring and optimizing server performance.
• Resolving hardware and software issues.
• Installing and configuring new systems.
• Providing technical support to customers.
• Contributing to project work, including migration projects.
• Mentoring team members.

Key Requirements:

• Experience in 3rd line support.
• Proficiency in network and server support.
• Strong understanding of networking principles.
• Familiarity with storage, backup, VMWare/Hyper-V, and Cyber Security.
• Knowledge of O365, Azure, Exchange, Intune, OneDrive, and SharePoint.
• Excellent problem-solving abilities.
• Capability to work independently and collaboratively in a team setting.

If you believe you possess the requisite skills and background for this 3rd Line Support role, please apply now for immediate consideration and potential interview opportunities.

For further information about the position, feel free to reach out to us promptly.