3rd Line Support Engineer
3 rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development
Overview:
An excellent opportunity has arisen with an MSP in Kent for a 3 rd Line Support Engineeryou will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation.
Role & Responsibilities:
- Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments.
- Respond to service desk phone calls and tickets as needed
- Respond to ticket escalations from 1st & 2nd line queues
- Contribute to the maintenance and documentation of infrastructure
- Undertake change management of systems
- Undertake project design and implementation
- Monitor and design system monitoring tools
- Contribute to infrastructure reporting
- Provide an escalation point for out-of-hours and weekend coverage
- Generation of scripts & deployments
Essential Skills & Experience:
- Ability to prioritise and manage multiple tasks
- 2+ Years’ experience of 3rd line IT Support
- ITIL framework understanding
- Strong customer relationship skills
- Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager
- Strong Microsoft product support skills
- Networking Skills
- Cloud System management
Desirable:
- MSP background highly beneficial
Package:
- £40-£45k depending on skills & experience
- 25 days annual leave + bank holiday
- Pension Scheme
- L&D – Career development plan + training courses
- Fully onsite + client visits when required
- Monday-Friday 8:30am-5:30pm
- No shift pattern but rota for critical line cover which you receive a weekly bonus for (optional)
- Shift Allocation, out of hours and weekend escalation point
- Out of works hours work paid at 1.5
Reference: 52546757
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'