3rd Line/Senior Service Desk Engineer

3rd Line/ Senior Service Desk Engineer - £35K-£50K - Microsoft Gold Partner (Hybrid Working)

Looking to join a forward-thinking MSP who pride themselves on staff wellbeing, flexible working and a clear progression path with in-house training?

With big growth plans for 2024, this leading MSP in Bishop's Stortford are looking to grow their IT Service Desk across the board.

Key Skills required:

• Previous commercial IT Service Desk experience, preferably in an MSP environment
• Window Server 22/19 & Desktop OS experience
• Hyper-V virtualisation
• Office 365 maintenance and administration (Exchange, SharePoint, OneDrive, Teams)
• Active Directory, Azure AD
• Group Policy (DNS/DHCP)
• Networking - good experience with hardware firewall technologies, VPNs etc
• Proven experience troubleshooting and diagnostic experience via logs, tickets and reports

The roles and responsibilities of the Senior Service Desk Engineer include administering escalated support requests, accurate call logging and relevant escalation when necessary. Working closely with the Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable.

With this opportunity, you will achieve:

• Starting salary £35k-£50k (DOE)
• 31 days annual leave including Bank Holidays
• Flexible working hours & Hybrid working
• Additional wellbeing days and volunteering days of your choice
• Private healthcare
• Enhanced pension plan
• Profile share scheme
• Plus much more

Apply now to Gianluca @ circlrecruitment (dot) com to join our client's dynamic and friendly team.

Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk , IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, MSP, Microsoft Gold Partner, Chelmsford, bishops stortford, harlow, essex, Hertfordshire, sharepoint

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