3rd Line IT Support Engineer

3rd Line IT Support Engineer. Based in Kings Lynn, Norfolk, I have a new requirement for an 3rd Line IT Support Engineer with the option of 1-2 days WFH after initial settling in period has commenced. My client would consider an 2nd/3rd liner ready to step into a more of a pure 3rd line role! Roleis on shift basis covering the hours of 7.30 to 18.00 on an 8 hour day and one Saturdays a month (from 9am to 1pm).

You must have experience/technical skill in the following :

• Azure installation experience
• VMWare/Hyper-V
• Watchguard experience or similar
• Windows Server
• Microsoft Exchange
• Microsoft 365
• Experience in working with ticket systems
• Understanding of priorities and SLAs
• Clean, UK driving license

Any ITIL Framework experience is a bonus!!

Role involves:

• Project work
• Providing 2nd (10%) / 3rd (90%) line IT Support to our customers
• Monitoring Customer's Infrastructure
• Following escalation procedures to ensure Service Level Agreements are met
• Managing customer issues through to closure
• Identifying recurring outages and trends
• Providing ongoing documentation and improvement of processes
• Assisting other engineers with problem resolution and training needs
• Leading customer IT projects
• Providing strategic IT advice
• Supporting and developing internal IT systems

Please send your most up to date CV to me ASAP for a full job spec!