3rd Line IT Engineer
Posted 9 April by
Verus Recruitment Partners
Location: Leeds
Salary: £30,000 - £40,000
Employment Type: Permanent, Full-time
Exciting Opportunity Alert!
Verus Recruitment Partners is thrilled to partner with an innovative MSP based in Leeds, renowned for its exceptional commitment to customers, dynamic work environment, and cutting-edge tech offerings.
As a Senior Infrastructure Engineer in this role, you'll be at the forefront of our team, serving as the go-to escalation point for Service Desk matters concerning Infrastructure and Networking. Your mission? To deliver nothing short of exceptional, expert service to our valued clientele, while being an integral part of a collaborative, high-caliber team dedicated to excellence.
Key Responsibilities:
- Tackling complex third-line technical issues, setting and surpassing KPIs to uphold our standards of excellence.
- Providing expert assistance for all customer inquiries and incidents, ensuring seamless support throughout the ticket lifecycle.
- Taking ownership of incidents and providing unwavering support until resolution.
- Contributing to Technical Pre-Sales Consultations, and collaborating with Sales Managers to drive successful outcomes.
- Creating and maintaining detailed client documentation to accurately reflect changes and updates.
- Offering on-site 3rd-line support as needed, ensuring clients receive top-notch service.
- Participating in Research and Development efforts, and contributing to the design and implementation of cutting-edge Systems Architecture Solutions.
Required Skills/Experience:
- Proven experience in an MSP environment, showcasing your expertise in handling diverse technical challenges.
- Excellent working knowledge of Windows Server, Exchange Server, Active Directory, Virtual Servers, VMWare or Hyper-V, SharePoint, and Office 365
- Troubleshooting skills for networking protocols and technologies like TCP/IP, DNS, DHCP, routing, and vLANs
- Familiarity with daily system checks, servers, backups, firewalls, and anti-virus software
- Certifications such as MCSE/MCITP Enterprise or Server Administrator
- Knowledge of VOIP
- Possession of a full clean driving license.
- Strong problem-solving and communication skills.
- Ability to work independently and with a flexible, 'can do’ attitude.
What We Offer:
- Competitive holiday allowance, including your birthday off to celebrate!
- Support for personal certification, empowering you to advance your career.
- Personalised development plans tailored to you.
- Joining a vibrant team with an exceptional company culture.
- Engaging in regular social events.
- Access to a 24/7 Employee Assistance Programme, prioritising your well-being.
For more information, please contact our Sheffield Team on
***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer**
Keywords: 3rd Line, Engineer, Service Desk, Leeds, Sheffield, West Yorkshire, South Yorkshire, IT Engineer, Senior IT Engineer, Service Desk Engineer, MSP, Managed Service Provider
Reference: 52442712
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