2nd Line Support - GBP - 32000

Role - 2nd Line Support Engineer
Location - Kettering
Setup - 5 days onsite
Salary - £32,000
Industry - Managed Services

�? Exciting Opportunity Alert! �?

Are you seeking a role that offers unparalleled training, fantastic benefits, and endless opportunities for growth? Look no further - we've got the perfect job for you!

Join our team as a 2nd Line IT Support Specialist and embark on a thrilling journey of learning, development, and success. Whether you're an experienced IT professional or someone looking to step up into a new challenge, we want to hear from you!

As a 2nd Line IT Support Specialist, you'll be at the heart of our mission to deliver exceptional service to our clients. From resolving complex technical issues to providing expert guidance and support, you'll play a vital role in ensuring our customers' IT systems run smoothly and efficiently.

Here's what you'll be doing:

* Providing second-line technical support to resolve escalated issues efficiently and effectively.
* Troubleshooting hardware and software problems, ensuring minimal disruption to our clients' operations.
* Collaborating closely with our 1st line support team to deliver seamless solutions to our customers.
* Documenting support interactions and resolutions accurately to maintain thorough records.
* Monitoring systems and proactively identifying opportunities for improvement and optimization.
* Participating in ongoing training and development programs to enhance your skills and expertise.

But that's not all - we believe in rewarding our employees for their hard work and dedication. As part of our team, you'll enjoy a range of fantastic benefits, including:

* Competitive salary and performance-based bonuses.
* Comprehensive training and certification programs to support your professional development.
* Generous holiday allowance and flexible working options to promote work-life balance.
* Opportunities for career progression and advancement within our dynamic organization.
* A supportive and inclusive work environment where your contributions are valued and recognized.

What we're looking for:

* Proven experience in a 2nd line IT support role, with a strong technical background.
* Excellent problem-solving skills and a proactive approach to troubleshooting.
* Knowledge of networking concepts and experience with Microsoft Windows operating systems.
* Strong communication skills and the ability to work effectively both independently and as part of a team.

If you're ready to take your IT career to new heights and join a company that values your talents and invests in your future, then we want to hear from you! Don't miss out on this incredible opportunity - apply now and start your journey towards success with us! ??

You can apply or send your CV directly to ( thomas . craig @ intechnologygroup . com )

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.