2nd Line Support Engineer

The company:

This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 23/34. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security.

The role:

This role would be best suited to someone who has started their career in 2nd line support and advanced their career in Cloud Technologies and Virtualisation. You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications.

You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications.

Duties & Responsibilities:

• Escalation point for the 1st line support team providing fast timely response.
• Monitoring of hardware remotely, and technical troubleshooting
• Active Directory & Office365 user management.
• Remote Desktop & Citrix session management.
• Ticket queue management & driving ticket closure within  SLA.
• Customer focussed approach to troubleshooting
• Daily backup checks, seeking guidance from senior technical staff where required.
• Ownership of escalated issues from our proactive alerting systems.

Required skills:

• Resolving complex tickets in a timely manner
• Microsoft Office 365
• Active directory administration
• Experience working with Windows Server 2016+
• Desktop troubleshooting and support
• Experience working with cloud technologies (Azure)
• Knowledge of virtualisation – VMWare, Hyper V, Vsphere
• Exposure to Citrix/ RDS environments

Benefits include:

• Unlimited annual leave (yes seriously)
• Flexible working options
• Social events
• Accreditations and Training
• Career progression plan
• Healthcare benefits
• Wellbeing benefits
• Great pension scheme
• Employee discount and freebies
• Quarterly Staff awards
• Hiking trips

And more…

Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee

You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion