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2nd Line Service Desk Engineer

Posted Yesterday by In Technology Group Limited
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Salary icon £25,000 - £30,000 per annum
Location icon Glasgow , Lanarkshire

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2nd Line Service Desk Engineer
Glasgow/Hybrid
£25,000 - £30,000

We're partnering with a Scottish-owned Managed Service Provider providing top-level services to clients in the Glasgow region. With a commitment to innovation, our client is seeking a skilled 2nd Line Service Desk Engineer to join their team. As a 2nd Line Service Desk Engineer, you'll play a crucial role in providing technical support and break-fix solutions. This role offers a hybrid working model, combining service desk responsibilities with on-site break-fix support for our valued clients.

Day-to-Day:

  • Respond to escalated service desk tickets, providing efficient and effective technical support.
  • Conduct break-fix solutions on client sites, addressing hardware and software issues.
  • Collaborate with the service desk team to resolve complex technical challenges.
  • Contribute to the creation of technical documentation.

Tech Stack:

  • Active Directory
  • Office 365
  • Windows Server
  • Networking (Routers/Switches)
  • Mobile Device Management
  • Hardware support

Benefits:

  • Company pension
  • Free on-site parking
  • Discounted or free food provided.
  • Cycle-to-work scheme
  • Sick pay
  • Life insurance
  • Casual dress

If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . obyrne @ in technology group - uk . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Required skills

  • 1
    Active Directory
  • 1
    Firewalls
  • 1
    Hardware
  • 1
    Networking
  • 1
    Routers
  • 1
    Service Desk
  • 1
    Switches
  • 1
    VPN
  • 1
    Windows Server
  • 1
    Mobile Device Management
  • 1
    Veeam
  • 1
    IT Support
  • 1
    MDM
  • 1
    Hyper-V
  • 1
    VMWare
  • 1
    Office 365
  • 1
    Azure
  • 1
    IT Technician
  • 1
    Help Desk
  • 1
    SAN Storage
  • 1
    NAS Storage

Reference: 52488856

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