2nd Line Service Desk Engineer

2nd Line Service Desk Engineer

Your Role:

• As an IT Service Desk Engineer, you'll be the first point of contact for our clients, providing expert support and guidance on a range of IT issues. From troubleshooting infrastructure problems to offering solutions for Microsoft Windows, Apple products, and more, you'll play a crucial role in ensuring our customers receive outstanding service.

What We Offer:

• Company pension scheme
• Employee discount perks
• 25 days annual leave plus additional closure days during Christmas and Easter
• Ongoing professional development opportunities
• Comprehensive work-life balance policies

Key Responsibilities:

• Delivering high-quality support services to users of all levels
• Using our ticketing system to record, delegate, and track issues
• Troubleshooting and resolving customers' infrastructure and network issues
• Providing documentation and training to customers as needed
• Collaborating with team members to compose responses to customer queries
• Undertaking routine tasks associated with system monitoring and maintenance

Requirements:

• 3 years of technical support experience
• Previous customer service experience preferred
• A-Level or equivalent education preferred

Schedule:

• Full-time, Monday to Friday

Location:

• Carnforth (In-person work required)

Job Types:

• Permanent, Full-time

Benefits:

• Company pension
• Employee discount
• Education:

Experience:

• A-Level or equivalent (preferred)
• Technical support: 3 years (required)
• Customer service: 1 year (preferred)

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.