2nd Line Desktop Support Technician

2nd Line Desktop Support Technician ~ Liverpool

£30,000-35,000

Our client's are seeking IT Engineers familiar with Microsoft Windows environments, ideally at a 2nd Line level or experienced 1st Line Support Engineer seeking career advancement. Join a growing MSP offering career development opportunities and promising prospects.

Responsibilities include teamwork, adherence to company policies, ticket management, SLA compliance, customer support via various channels, proactive maintenance, and project participation.

Candidates should have expertise in:

- 3+ years in IT support or consultancy

- MS Win 10/11 Desktop and MS Office 2016+ support

- Anti-Virus Technologies (Eset/Bitdefender)

- MS Server 2016+: AD/GPO/Rights/User admin

- MS Exchange 2016+ Administration - MS Terminal server admin/support

- LAN/WAN/VPN/Router/Firewall/WIFI troubleshooting - DNS, DHCP, TCP/IP understanding

- Remote access tools experience

- Microsoft 365 accreditations: MS900, MS102

Desirable skills:

-HyperV patching & Upgrades management

- Microsoft 365/Exchange/SharePoint Admin and Migrations

- Scripting and task automation (PowerShell)

- Backup technologies (Hornet and Acronis products)

- Relevant Microsoft certifications

- VoIP systems experience (CTX)