1st Line Technician

Role: 1st Line Technician
Location: Northwich area
Salary: up to £28,000 DOE

We are currently looking to recruit a 1st Line Technician to join our clients busy service desk in an MSP environment.

The successful candidate will be responsible for providing technical assistance to clients face-to-face and via remote networking.

Responsibilities:

• Provide 1st Line IT Support to a variety of industries
• Occasional on-site support
• Diagnose hardware and software issues
• Work within SLA's
• Provide a high level of support
• Manage and resolve tickets efficiently
• Setting up new users' accounts and profiles and dealing with password issues
• Provide or update documentation to help with processes
• Prioritising and managing many open cases at one time

Technical and personal requirements:

• Office 365 Administration
• Knowledge of basic networking inc protocols
• Antivirus / Security platforms
• Windows Operating Systems and Server support
• Virtualisation - Citrix, VMWare or Hyper-V
• Excellent diagnostic and problem solving skills
• Good communication skills
• Ability to work well in a team
• Ability to provide step-by-step technical help and advice

Benefits:

• Company van provided
• Fuel card / mileage covered
• Free parking on site
• 28 days annual leave
• Collaborative team environment
• Great pension scheme

If this role is of interest to you, please apply for immediate consideration and interview.

Keywords: IT Support Engineer, IT Technician, Computer Technician, IT Support Analyst, 1st line, Service Desk Analyst

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.