1st Line Technical Support

Posted 8 April by Dynamite Recruitment Solutions Ltd
£23,000 - £25,000 per annum
Shedfield , Hampshire
Permanent, full-time
Be one of the first ten applicants

Register and upload your CV to apply with just one click

View all jobs
Posted by Dynamite Recruitment Solutions Ltd
Technical Support / 1st line Helpdesk
Hours of work: Monday to Friday 9am to 5pm
Location: Wickham area
Salary: £24000- £25000
Plus, fantastic benefits which include the following:
  • 28 days holidays
(Successful candidate will get 1 additional day’s leave per year they are with the company)
  • Private medical insurance (After probation)
  • Company pension contributions (After probation)
  • Dog friendly
  • Smart casual dress code
  • Onsite parking
  • Free snacks and drinks, on site café at subsidised rates
  • Training and development options
  • Promotion opportunities
 
Dynamite Recruitment is working on partnership with a very well-established business who are based in the local area.
Due to the growth plans out client is looking to recruit a 1st line Technical Support advisor to join their IT department.
 
As 1st Line Technical Support / IT Helpdesk you will be responsible for
 
Technical Support / Admin Duties & Responsibilities:
 
  • Answering calls and e-tickets from external clients to manage any IR related issues.
  • Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system
  • Developing and maintaining a knowledge base of the enquiries you are dealing with.
  • Assisting the internal Customer Support team with technical enquiries that they encounter with clients.
  • Assisting 2nd line technical support in troubleshooting and testing of a SaaS platform
  • Liaising with software partners to ensure high level of service for our clients.
 
The ideal Technical Support/ 1st line tech support person will have / be.  
 
  • Experience within Windows OS technical and software support.
  • The desire to provide exceptional customer service.
  • Advanced technical troubleshooting skills
  • Knowledge of collaboration tools (inc. Slack, TeamViewer, Microsoft Teams etc)
  • Knowledge of Microsoft Office 365 (mainly Excel & Outlook)
  • Knowledge of WordPress and HTML is an advantage but isn’t essential.
 
To be considered please submit your CV asap.

INDC

Reference: 52439194

Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

Report this job

Not quite what you are looking for? Try these similar searches