1st Line Support

Posted 5 days ago by Tate
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1st Line Support

18 - 22k

Permanent, Full time


We are looking for someone passionate about customer service to fulfil a 1st Line role within a business role near to Hook in Hampshire. As part of this role you will be required to have exceptional organisation and the ability to work quickly and under pressure. Perhaps you are a graduate with a relevant degree seeking the opportunity to get into the tech industry or just someone that has previous experience within a 1st line role within a different product sector seeking a new challenge

Responsibilities include

  • Providing customer service to clients / customers
  • Assisting with 1st line issues, diagnosing and fixing over the phone or remote login
  • Working very closely with account managers and admin teams internally
  • Working with other support engineers on a workflow system
  • Supporting with tech diagnostics on PCs servers and AV equipment

We need you to be:

  • Innately a "techy" with the ability to really deliver on customer service
  • An understanding of Networking is preferred
  • Interested in technical products
  • Have either a degree or qualification in a practical tech area OR have an interest in building, taking apart and upgrading tech items in your spare time
  • Able to spin plates

If this sounds like something you would enjoy, please apply today! Interviews are to take place ASAP.

Tate is acting as an Employment Agency in relation to this vacancy.

Reference: 39945491

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