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1st Line Support

Posted 23 March by Access Group Easy Apply Featured Ended
At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.
We are passionate about helping our customers stay one-step ahead of the challenges facing their industry and business. That is why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.

The role
You will be part of a highly skilled team of support professionals that have a focused approach to delivering exceptional customer service. You will handle every support situation in the same way that you would expect if it were you calling in for assistance, plus a little more. Customer retention is one of the biggest drivers to the success of Access and this success is reliant on your professional approach. You will work closely with the Team Leader to assist in the overall management and performance of the Support Team.
You will develop a broad knowledge of the our software and its debugging tools and work in a SQL Server environment to further identify and resolve issues within the data and data structure. The core hours of the Support Team are 9am-5.30pm, Monday to Friday.

Skills and Experience:
• Effective communication skills via telephone and email
• Confidence, clarity and warmth in dealing with customers
• Experience of MS SQL Server scripting and the delivery of data fixes is highly desirable
• The ability to plan and self-organise
• Customer service aptitude
• Teamwork approach
• Problem solving abilities
• A passion for IT
• Strong initiative
• A determined attitude

Reference: 34679649

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