1st Line Support - Walsall - On Site

1st Line Support

Walsall / On Site - Salary £29,000 per annum

1st - 2nd Line Support required for leading client based in Walsall to provide support across technology systems, responding to and resolving incidents raised either by users or by system alerts across all technology solutions used in the business. The successful candidate must posses excellent customer service and communication skills as well as excellent technical knowledge - including SQL, .Net, Microsoft Windows and Office 365.

Key Requirements:

Providing second line support for all technology systems - responding to and resolving incidents raised either by users or by system alerts across all technology solutions used in the business and within agreed SLAs
Supporting colleagues in the head office, including hardware, software, and IT queries - in line with SLAs
Identifying, diagnosing, and resolving incidents
Documenting solutions and keeping support documentation up to date
Working with the project teams to on-board new solutions into Support
Working with third parties to ensure new store openings take place on time and to a high quality
Working with third parties who play a role in supporting some of our systems, including logging incidents and seeing these through to completion within agreed SLAs
Working with our 1st line support colleagues, ensuring that any information that could help with first time fix rates or smoother escalation to the Tech Team are communicated clearly
Provide necessary end user IT training where needed

Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate review.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy.