1st Line Support Analyst
16K - 22K
I'm working with a fantastic business in Norwich that are seeking a ambitious individual to join a busy IT service desk.
This is an ideal opportunity for someone who wants to advance their career by working with cutting edge technologies in a mature, ambitious environment.
Previous experience of using Active Directory, Microsoft Office, Logging/escalating calls and working in a team is required.
Act as the first point of contact for all my clients reporting incidents and service requests.
Ensure all relevant and important information is captured and documented within the IT Service Management System tool.
Utilise investigative lines of questioning in order to perform effective and informative troubleshooting activities.
Resolve client calls to a very high standard.
Ensure that customers are consistently managed with a very high calibre of professionalism.
Ensure that the team is making full use of available resources and be mindful of agreed SLAs
Escalation of calls as appropriate
Take ownership of calls
Perform on-going and pro-active administrative IT tasks, with high levels of integrity
Please apply with your most recent CV for consideration.
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