1st Line Support Engineer

1st Line Support Engineer

My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated.

Location: Cambridge

Salary: Up to £25,000

Working hours: Between 10am-6pm

Responsibilities:

• Providing excellent customer experience, through issue resolution, and friendly customer service
• Answering and logging incoming call and chat support requests
• Maintaining detailed, accurate notes and time records
• Troubleshooting and resolving technical issues until resolution or escalation
• Referencing and updating client documentation and user guides
• Liaising with 3rd party software vendors
• Escalate incidents and service requests to 2nd line support where necessary

Key skills:

• Windows Server & Desktop
• Office 365 administration and troubleshooting
• Familiarity with Active Directory, user management, and group policies.
• Networking experience

If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!

Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst

Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots