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1st Line Support Engineer

Posted 6 February by Manchester IT Ended

Manchester IT is expanding…

An exciting opportunity has arisen for a 1st Line Support Engineer to join Manchester IT Services.

Manchester IT was established in 2000 with a single purpose in mind. We are passionate about helping people get the most out of IT. It’s not just about fixing broken systems, though of course that comes into it, it’s far more than that. Unfortunately, many regard their IT provider as an unwelcome overhead and cost on their business, and I’m sure with many IT providers it’s exactly that, but Manchester IT was created because we knew we could deliver so much more value than just business continuity.

Manchester IT is a highly skilled team of like-minded individuals who share the belief that your IT IS our clients business, and should be treated as such. The service and support services we provide reflect this ethos. Our client base is in a wide variety of sectors from retail and entertainment to manufacturing; the key element is that they value their IT and we make a big push on being the local friendly experts.

We provide a full range of Services including: Supporting Desktop & Servers, Cloud Systems, Email Systems, Virtualisation, Backup & Disaster Recovery Solutions, Anti-Virus, Networking and much more. We are constantly looking at expanding our services, and would like every staff member to be a part of that process. That involves supporting employees and encouraging them to learn new skills.

This opportunity will involve supporting and maintaining IT systems across our entire customer base. The support desk team is responsible for diagnosing and resolving any IT-related faults quickly and efficiently, which can include a broad range of queries.

You will be supported by senior engineers and encouraged to grow your skillsets. Training will be provided in-house on the job, as well staff being encouraged to pick an IT accreditation path to grow your skills and flourish. The key is to be motivated to learn in an industry is constantly evolving with new systems and technologies appearing all the time. You must be willing to adapt and evolve with it.

As a 1st Line Support Engineer your duties and responsibilities will include:
* Taking calls and troubleshooting IT issues and problems
* Supporting clients via Phone, remote access & site visits
* Logging support tickets in Helpdesk System
* Escalating calls where necessary to relevant 2nd/3rd Line staff
* Fitting new IT equipment

The ideal candidate will have the following key skills and preferred experience:

Essential Skills:
* Knowledge of Windows 7 and above
* Knowledge of Microsoft Office Suite
* Problem solving mind set
* Full UK driving license & Access to a car
* Excellent communication skills both verbal and written
* Great customer services skills
* Highly motivated & well organised
* Able to work as part of a team as well as independently
* Keen willingness to learn
* Passion for IT

Ideal Skills:
* Experience of using helpdesk applications
* Experience of network administration
* Experience of Desktop/Server Support
* Network troubleshooting

Please note: Salary Dependant on Experience.

We will also be hiring for senior roles in the coming weeks.

Required skills

  • Customer Services
  • Helpdesk
  • Problem Solving
  • Troubleshooting
  • 1st Line

Reference: 34405552

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