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1st Line Service Desk Engineer

Posted 6 days ago by In Technology Group Limited
Salary icon £20,000 - £26,000 per annum
Location icon Sheffield , South Yorkshire

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My client is a Yorkshire-bred Managed Service Provider who has been successfully supporting small-to-medium local businesses for over 30 years. They rank highly with customer satisfaction and staff satisfaction. They have a plethora of development opportunities for their staff ranging from paid-for certified qualifications and on-the-job training. Due to a huge winning streak of gaining new clients, they're looking to expand their 1st Line Service Desk team. Read below to find out more:

1st Line Service Desk Engineer
Edinburgh/Onsite
£20,000 - £26,000

Day-to-Day:

  • Supporting the Service Desk in a 1st Line capacity
  • Collaborating with your team and the escalation team to find a resolution for your clients
  • Supporting their growing base of small-to-medium clients
  • Ensuring infrastructure and critical services are running smoothly.
  • Being the first point of contact for the varied client base
  • Providing technical support in a clear and communicative way

Required Skills:

  • Active Directory
  • Office 365
  • Windows Server
  • Networking/Routers/Switches
  • Great communication skills
  • Strong 1st Line IT knowledge

Company Benefits:

  • A massive focus on mentoring company-wide
  • Appraisals every 6 months - so you know you're on track for your progression plans
  • Paid for certifications
  • 30 days paid annual leave
  • 6 Paid for training days
  • Office shutdown from Christmas Eve to New Year's Day
  • Cycle-to-work scheme
  • Sick pay

If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . obyrne @ in technology group - uk . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Required skills

  • 1
    Active Directory
  • 1
    Firewalls
  • 1
    Hardware
  • 1
    Networking
  • 1
    Routers
  • 1
    Service Desk
  • 1
    Switches
  • 1
    VPN
  • 1
    Windows Server
  • 1
    Mobile Device Management
  • 1
    Veeam
  • 1
    IT Support
  • 1
    MDM
  • 1
    Hyper-V
  • 1
    VMWare
  • 1
    Office 365
  • 1
    Azure
  • 1
    IT Technician
  • 1
    Help Desk
  • 1
    SAN Storage
  • 1
    NAS Storage

Reference: 52551829

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