1st Line IT Support

Berry Recruitment are NOW hiring for a 1st Line IT Support for a manufacturing organisation based in Witney, this role will be providing 1st line support services to the site in Witney, the factory in Leeds and their sister company based in Portsmouth.

Working under the leadership of the IT manager you will be the 1st line IT support contact handling and recording issues as they arise from internal staff as well as external support companies.

This is an exciting new opportunity for a new client of Berry Recruitment, and we are eager to talk to locally based candidates who are looking to start their career in the IT Sector.

Role: 1st Line IT Support

Location: Witney, Oxfordshire

Hours - Monday - Friday - 09:00 - 17:00 (16:30 Finish Time on Friday)

Salary: £25,000 - £26,500 Per Annum

Holiday Entitlement: 25 Days Annual Leave

About the role:
As 1st Line IT Support, your duties will be:

• Recording and handling IT tasks, including account management and day-to-day IT issues
• Working with local IT colleagues and Group colleagues to perform tasks including, but limited to, creation of user accounts; email retention and contact management.
• ERP system control - working alongside Group colleagues to perform tasks including, account creation and maintenance; handling and resolving first line support issues with the system relating to printing, scanners, and user daily tasks.
• Hardware management, supporting the repair and maintenance of all hardware IT products including, PC's, printers, telephones, mobile devices, and network devices.
• Keeping track of asset lists and user assignment documentation
• Software support and management.
• The majority of devices are attached to a Windows managed domain network where computer and user accounts are controlled. Tasks will include, create, and delete user accounts; control network access; monitor system performance across a platform of software packages and work with the IT team to aid in solution support and feedback any reported anomalies.
• The IT Department has relationships with external suppliers of products and services. The role will include working with these companies to help with communication regarding system support and order management to ensure suppliers meet their delivery commitments.

About you:

• Excellent organisational skills, proactive and attention to detail
• Strong analytical and problem-solving skills with ability to prioritise and work efficiently.
• Ability to function well in a high-paced and, at times, stressful environment.
• Proficient with Microsoft Office Suite or related software
• Experience within IT Service delivery would be advantageous but not essential.
• Experience in delivery high levels of customer service.
• Experience using helpdesk applications would be advantageous.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.