1st/2nd Line Support

Posted 2 April by Coburg Banks Limited
Easy Apply
£24,000 - £30,000 per annum
Warrington , Cheshire
Permanent, full-time

Register and upload your CV to apply with just one click

View all jobs
Posted by Coburg Banks Limited
Our client is seeking a 1st/2nd Line Support Engineer to join their Business Systems Support team. The role involves coordinating and providing support across various businesses, ensuring the smooth operation of company systems.
  • Annual salary of £26,000.00-£30,000.00
  • Access to company pension scheme
  • On-site parking and profit-sharing benefits
Role:

Our client needs a 1st/2nd Line Support Engineer to deliver excellent IT support.
  • Prioritising and handling support requests via calls and emails to meet service levels.
  • Keeping records of all issues and queries using IT Service Management Software.
  • Escalating complex issues to third-party vendors and keeping stakeholders updated.
  • Becoming an expert on core business systems and supporting desktop solutions, including active directory and Microsoft Office products.
  • Collaborating with the Operational Support team for onsite systems and support activities.
  • Participating in User Acceptance Testing for system enhancements and updates.
  • Installing and configuring system applications, occasionally working with third-party vendors.
  • Supporting team members in testing and diagnosing technical problems.
  • Upholding 'best practice' procedures and contributing to continuous improvement initiatives.
The Candidate:

The ideal Systems Support Coordinator will have a blend of technical expertise and customer service skills.
  • A minimum of 2 years' experience in a commercial environment, with a preference for those knowledgeable in retail support.
  • Proficiency with the Microsoft product stack, including Exchange, AD, O365, and Intune.
  • Strong analytical and problem-solving abilities, with a knack for troubleshooting.
  • Exceptional customer care skills, with effective communication to resolve issues and ensure customer satisfaction.
  • Solid understanding of Microsoft PC and Network operating environments and associated applications.
This 1st/2nd Line Support position is an excellent opportunity for an IT professional with a passion for problem-solving and customer service. If you're ready to take on this challenging and rewarding role, we invite you to submit your CV.

If you have experience as an IT Support Technician, Helpdesk Analyst, IT Service Desk Analyst, Technical Support Specialist, or Customer Support Engineer, this Systems Support Coordinator role could be the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Reference: 52407798

Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

Report this job

Not quite what you are looking for? Try these similar searches