1st/2nd Line Support Technician

Posted 16 May by Michael Page Technology
Easy Apply

Fantastic opportunity to join a well established legal sector organisation as a 1st/2nd line support technician on a permanent basis.

Client Details

My client is a well established legal sector organisation based in Bristol. They are looking for a 1st/2nd line support technician to join them on a permanent basis.


  • To provide 1st/2nd line support to internal users across a Microsoft environment.
  • Provide network support (TCP/IP, patching, Wifi connectivity).
  • Adhere to agreed SLAs and ensure excellent end user customer service
  • Escalting issues as appropriate in line with ITIL framework
  • Working effectively as part of a team on projects as well as by yourself for BAU support tasks.
  • Working with industry specific tools to ensure smooth business/IT functionality


  • Experience in a previous 1st/2nd line support role
  • Technical knowledge across Windows7-10, Exchange, Office 2013, Active Directory, Citrix.
  • Basic network skills (TCP/IP, patching, Wifi connectivity, WAN, LAN)
  • Previous experience working with Practice Management and Document Management software is highly desirable/
  • Experience in the legal sector is highly desirable (other professional services considered)

Job Offer

£25,000-£27,000 + additional benefits

Reference: 37997654

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