1st/2nd Line Support Engineer

1st/2nd Line Engineer

Salary: Up to £30K DOE
Location: Exeter

My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.

Key responsibilities

• Ensure IT issues raised via phone, email, ticketing software are all logged correctly
• To resolve issues adhering to SLA's, ensuring to update helpdesk system
• Install new hardware (printers, servers, work stations etc)
• Install software for end users
• Ensure issues / tickets are resolved or escalated to completion
• Set up accounts, passwords (new and resets), permissions
• Monitoring IT systems and infrastructure
• Helping the team with any internal or external projects
• Occasional on-site visits

Skills:

• Microsoft Office 365
• Antivirus solutions
• Internet Connectivity
• Active Directory / Group Policies
• Cloud support (Azure, AWS)
• Backup systems (Veeam, backup exec etc)
• Software and hardware installs
• Networking Protocols - DNS, DHCP, TCP/IP WAN/LAN

If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!

Key words: IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, Help Desk Engineer, 1st Line, First Line, 2nd Line, Second Line, IT Engineer, IT Analyst

Locations: Devon, Torquay, Newton Abbot, Exeter, Tiverton, Hayle, Honiton, Plymouth, Taunton, Paignton, Minehead, Plymouth